Datamax Inc. · 12 hours ago
Level 2 Technical Specialist
Coppell, TX
Full-time
Onsite
Entry, Mid Level
$48K/yr - $52K/yr
2+ years expDatamax Inc. is a company that provides network service solutions, and they are seeking a Level 2 Technical Specialist to support their clients. The role involves managing IT service accounts, implementing IT projects, and providing technical support while maintaining strong documentation and client engagement.
Document ManagementLeasingNetwork HardwarePrinting
Responsibilities
Manage our TechCare® IT service accounts and perform maintenance
Implement IT projects, such as server/email migrations and other configurations under the direction of project management
Respond to calls and/or escalated ticket needs of the managed service accounts
Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, etc
Qualification
Required
High school or equivalent
2 years help desk or technical support experience
1 year Windows 10+ support
1 year Microsoft Office and O365 support
1 year basic network troubleshooting
Preferred
3+ years help desk or technical support experience
2+ years Windows 10+ support
Windows Server 2016+: 1+ year preferred
MCSA, MCSE, and/or other certifications preferred
Benefits
Medical / Dental / Vision Insurance
401k / Profit Sharing
Short-Term and Long-Term Disability
FMLA
Group Life Insurance
PTO / Paid Holidays
Educational Assistance
Employee Assistance Program
Compensation for on call rotation
Company
Datamax Inc.
This location is the Headquarters of Datamax Inc. serving the administrative and leasing services needs of its Texas and Arkansas offices.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ellen Hollins, PHR
Human Resources Business Partner
Steven Sumner
Chief Operations Officer, Secretary/Treasurer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-24
2024-12-16
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