Industrial Service Solutions · 10 hours ago
Tier 2 Help Desk
Camp Hill, PA
Full-time
Hybrid
Mid Level
3+ years expIndustrial Service Solutions is seeking a motivated and technically skilled individual to join their IT team as a Tier 2 Help Desk Technician / Junior Systems Administrator. This role involves acting as an escalation point for Tier 1 support and assisting in managing servers, infrastructure, and critical IT systems.
Industrial Engineering
Responsibilities
Respond to escalated technical support tickets via phone, email, or service desk platform
Troubleshoot and resolve moderately complex hardware, software, and network issues
Assist with onboarding/offboarding processes, including account provisioning and equipment setup
Provide support for applications including Microsoft 365, remote access tools, and business-critical software
Document solutions and contribute to the IT knowledge base
Assist with server maintenance, patch management, and routine infrastructure tasks
Monitor system performance and resolve minor alerts or escalate to senior admins
Perform user account administration in Active Directory, Exchange, and other systems
Assist with backup verification and disaster recovery testing
Participate in IT projects such as deployments, upgrades, and migrations
Qualification
Required
3+ years in an IT support role, with exposure to Tier 2 responsibilities
Proficiency in Windows desktop and server environments
Experience with Active Directory, Microsoft 365, and basic networking concepts
Strong analytical and problem-solving skills
Excellent communication and documentation abilities
Preferred
Experience with ticketing systems
Exposure to virtualization platforms (VMware, Hyper-V), Group Policy, or scripting (PowerShell)
Familiarity with ITIL practices and SLA adherence
Company
Industrial Service Solutions
Industrial Service Solutions is a provider of industrial field services, including repair and refurbishment of equipment.
1001-5000 employees
H1B Sponsorship
Industrial Service Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-19Acquired
Leadership Team
Wade Stockstill
Chief Executive Officer
Recent News
Company data provided by crunchbase