Access One Inc. · 12 hours ago
Account Manager
Chicago, IL
Full-time
Onsite
Entry Level
$80K/yr - $100K/yr
1+ years expAccess One Inc. is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. The Account Manager will serve as the main point of contact for client concerns, building and maintaining relationships while managing contract renewals and upselling services to enhance client experience.
Public Relations
Hiring Manager
Marion F.
Responsibilities
Building and maintaining client relationships for new and existing accounts by acting as a customer advocate on service issues to ensure timely resolution, including:
Contacting each assigned customer at least once per quarter with a minimum of 15 customers proactively contacted per week
Visiting client sites within the assigned customer base, as needed
Renewing customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write-down if no new services are added
Identifying and recommending action plans to address new service opportunities for each assigned customer account
Enhancing the client experience by:
Acting as a day-to-day dedicated contact for any pricing issues, general inquiries, moves, adds or changes
Performing monthly internal account reviews and business consulting meetings
Informing clients of any new products and services that could be beneficial to their business
Other special projects for customers as needed
Qualification
Required
1+ years of relationship management experience required
Capable of managing customer accounts at both a management and technical level
Ability to complete administrative tasks correctly and promptly to ensure efficient processing of customer transactions
Excellent customer service skills- must be able to respond promptly to customer needs and requests for service and assistance
Excellent communication skills- the ability to speak and write properly, professionally, clearly and informatively; listen for clarification; and respond well to questions
Solid organizational skills- ability to prioritize work, use time efficiently and respond to ever-changing customer demands
Capable of handling substantial workloads and competing demands simultaneously
Ability to successfully operate and thrive in a fast-paced environment and quickly adapt to change
Preferred
Bachelor's degree in communications, business administration or equivalent work experience preferred
Benefits
Generous commission plan
Comprehensive benefits: health, dental, vision, matching 401k
PTO Flexible work environment
Company
Access One Inc.
Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Jozwiak
Chairman
Company data provided by crunchbase