Crisis Prevention Institute · 17 hours ago
Account Executive I
United States
Full-time
Remote
Entry Level
$50K/yr - $88K/yr
1+ years expCrisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Account Executive I will spearhead sales initiatives, build trusted relationships with customers, and drive retention and growth within the education and healthcare markets.
AssociationConsultingEducationHealth CareProfessional ServicesTraining
Responsibilities
Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer
Serve as the principal representative of CPI for actual or potential customers
Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services
Develop and execute strategic account plans to increase customer lifetime value
Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention
Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition
Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting
Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
Report regularly on sales performance, customer engagements, and pipeline progress to leadership
Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections
Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively
Perform other position-related duties as assigned
Qualification
Required
Bachelor's degree in business, marketing, or related field
One or more years of successful sales experience
Proven experience in an account management, customer success, or ‘farmer' sales role
Familiarity with contract renewal and negotiation
Proficiency with Microsoft Office suite and CRM platforms
Valid Driver's License
Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
Continuously uphold all credentialing standards throughout employment to support essential job functions
Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed
Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions
Motivated by stability, customer success, and loyalty rather than short-term closing targets
Ability to think strategically and develop long-term account plans aligned with customer goals
Preferred
Demonstrated success in B2B consultative or solutions-based sales environments
Benefits
Annual company performance bonus
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid or remote work schedule
Paid Parental Leave
Company
Crisis Prevention Institute
Crisis Prevention Institute provides training and consulting in behavior management and dementia care for human service professionals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$435MKey Investors
Millpond Equity Partners
2024-04-22Debt Financing· $435M
2019-10-15Acquired
2011-11-01Private Equity
Leadership Team
Megan Sprangers
Vice President of Product & Design
Kirsten Kessler
Chief Growth Officer
Recent News
Canada NewsWire
2025-12-02
Company data provided by crunchbase