Stabilus · 4 hours ago
Customer Service Representative
Farmington Hills, MI
Full-time
Onsite
Mid Level
3+ years expStabilus is a global leader in the production of gas springs and dampers, and they are seeking a Customer Service Representative to support their sales growth and provide exceptional customer service. The CSR will interact with customers, process sales orders, and collaborate with various teams to ensure customer satisfaction and timely delivery.
AutomotiveConsumer ElectronicsMachinery ManufacturingManufacturing
Responsibilities
Support the Customer Service functions and act as the go-to representative for all customer related topics
Quick learning ability to grasp technical knowledge of ACE Shock portfolio including customers and applications
Excellent and timely communication relating to customer (internal and external) inquiries and requests
Enter sales orders into the ERP system (QAD) and perform routine sales order maintenance as required
Maintain Customer Master per assigned accounts
Timely collaboration with Area Sales Managers (ASM) and Application Engineers (AE) for problem resolution/priorities and project management
New customer program awareness/execution of customer procedures
Manage customer requirements regarding pricing, delivery, and issue resolution
Maintain a high level of order accuracy and confirmation
Price verification as required including RFQ coordination and sales quotes
Keep quotes organized and updated in CRM (SAP C4C)
Coordinates shipments/expedite(s) as required
Monitor customer demand and collaborate with Production Planning/Purchasing to insure on-time delivery
Resolve/collaborate on customer credit/debit requests
RMA requests coordination for warranty, standard repairs and returns
Maintain delivery performance report(s), as applicable
Resolves customer credit and debit issues working directly with Finance
Maintain export control compliance working with Finance and Shipping to ensure countries shipped to are in accordance with EAR regulations
Responsible for continuous improvement within job function
Qualification
Required
Minimum of three to five years applicable customer service experience in a manufacturing environment required
High School Diploma or approved GED
Excellent communication (verbal and written) and organization skills required
Strong time management and multitasking ability
Strong problem-solving skills required
Strong attention to detail
Must be able to work with minimum supervision and effectively prioritize tasks relative to importance
Must be capable of working under stressful time constraints
Must observe existing organizational procedures and work instructions
Abide by all company rules relative to safety, confidentiality, and organizational directives
Software skills required: strong knowledge of Microsoft 365 (Teams, Outlook, Excel and Word)
Preferred
Minimum of a 2-year degree preferred
Knowledge of working with distributors is a plus
Knowledge of QAD or SAP preferred; knowledge of SAP C4C CRM is a plus
Company
Stabilus
Stabilus is a manufacturing company that offers automotive and industrial spring systems, through a private placement.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-04-01Acquired
Leadership Team
David Raguckas
CFO Stabilus SBV Global Business Unit; SBV NAFTA Regional Head; General Manager SBV ACE Controls US
Recent News
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2025-09-24
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