CAI · 18 hours ago
Service Desk Analyst
Newark, NJ
Contract
Hybrid
Mid Level
$27.75/hr - $32.75/hr
4+ years expCAI is a global technology services firm with over 8,500 associates worldwide. As a Service Desk Analyst, you will provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
ConsultingSoftware
Responsibilities
Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations
Assist customers with portal renewal registrations, ensuring a smooth and efficient process
Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships
Collaborate with team members to share knowledge and strategies for resolving user issues
Document user interactions and resolutions, contributing to a comprehensive knowledge base
Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency
Conduct basic training sessions for users on CRM functionalities and best practices
Demonstrate independence in problem-solving while being a supportive team player
Resolving help desk tickets for various computer and user-related issues
Qualification
Required
Minimum 4 years proven Help Desk experience, preferably in a CRM environment
Minimum 4 years' experience in Windows 10/11, including system navigation and troubleshooting
Minimum 4 years' experience in Microsoft Word and Excel
Minimum 3 years' experience in network troubleshooting and resolving connectivity issues
Familiarity with CRM Dynamics 365 and its functionalities
Strong troubleshooting skills and the ability to analyze and resolve user issues effectively
Excellent communication skills, both verbal and written
Detail-oriented with a focus on accuracy and quality in all tasks
Ability to multitask and prioritize effectively in a dynamic environment
A friendly, responsible attitude and a commitment to providing outstanding user support
Preferred
Experience with Microsoft SharePoint Online
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase