Optum · 21 hours ago
Bilingual English / Spanish Senior Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
$17.98/hr - $32.12/hr
2+ years expOptum is part of UnitedHealth Group, focused on improving health data flow and creating a connected system. As a Bilingual Senior Customer Service Representative, you'll provide compassionate support to members, helping them navigate their health inquiries and access care effectively.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns
Evaluate and respond to all aspects of billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all patient contacts
Ability to perform additional projects or tasks based on business need
Thorough navigation of the Quest Billing System and other applicable applications
Maintain all Compliance and HIPAA regulations at all times
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
Bilingual fluency in English and Spanish
2+ years of experience working in a call center handling a high volume of inbound calls
2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns
Ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to commit to full-time attendance during the 90-day training period 9:00am - 5:30pm EST, with no absences
Ability to work any eight-hour shift between Monday - Friday, from 8:30am - 8:00pm EST. Specific shift will be assigned after training ends
Preferred
Health care experience
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Benefits
A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase