Crisis24 · 9 hours ago
GSOC Team Lead
Boca Raton, FL
Full-time
Onsite
Mid, Senior Level
2+ years expCrisis24 is a global provider of travel risk management and security solutions. The GSOC Team Lead is responsible for supervising GSOC analysts, ensuring effective monitoring and incident management, and providing guidance during operations.
Information TechnologyNetwork SecuritySecurityService Industry
Responsibilities
Oversee and coordinate the activities of GSOC analysts during shift operations
Ensure continuous monitoring of global incidents, alarms, intelligence feeds, and operational risks
Serve as the primary point of contact for escalations during shift hours
Manage shift handovers, ensuring clear communication and continuity between incoming and outgoing teams
Ensure all Standard Operating Procedures (SOPs) and escalation matrices are followed
Lead real-time incident triage, analysis, response coordination, and documentation
Ensure timely escalation of critical incidents to GSOC leadership, regional security managers, or crisis teams
Review incident reports for accuracy, completeness, and compliance with reporting standards
Support incident investigations, after-action reviews, and follow-up tasks
Provide guidance and support to analysts on proper procedures, threat assessment, and system usage
Assist with the onboarding and training of new analysts
Conduct informal coaching and provide feedback to improve analyst performance and situational awareness
Foster teamwork, communication, and collaboration across shifts
Ensure GSOC monitoring platforms, communication tools, and security systems are fully operational
Assist analysts with troubleshooting issues related to surveillance systems, access control platforms, mass notification tools, and intelligence systems
Identify and escalate system outages or performance issues to IT and GSOC management
Maintain system health logs, issues trackers, and shift notes
Supervise real-time intelligence gathering, threat verification, and dissemination of alerts or advisories
Ensure high-quality analysis and situational updates during major events or emerging threats
Support travel risk monitoring, asset protection, and executive security activities as needed
Ensure all incidents, alarms, and logs are documented accurately and in a timely manner
Conduct spot checks and review analysts’ work for compliance with SOPs
Maintain awareness of all GSOC protocols, updates, and system changes
Promote operational discipline and adherence to confidentiality and data-protection standards
Compile shift summaries, incident logs, and operational updates for GSOC leadership
Ensure communication is clear, professional, and aligned with organizational reporting standards
Provide recommendations to improve reporting, workflow, or process efficiency
Qualification
Required
2–4+ years of experience in a GSOC, security operations, intelligence analysis, or similar environment
Demonstrated leadership experience (formal or informal—shift lead, senior analyst, trainer, etc.)
Strong understanding of threat monitoring, incident management, and GSOC technologies
Excellent written and verbal communication skills
Ability to multitask, prioritize, and remain calm under pressure
Preferred
Experience supporting or leading within a 24/7 global operations environment
Familiarity with mass notification systems, VMS/CCTV platforms, access control systems, and intelligence tools
Emergency management, intelligence, or security certification (e.g., CMCP, CPP, PSP, CEM)
Company
Crisis24
Crisis24 is an integrated security risk management company.
1001-5000 employees
H1B Sponsorship
Crisis24 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-17Acquired
Leadership Team
Thomas Lee
Chief Technology Officer
Mark Niblett
Senior Vice President - Global Operations & Chief Security Officer
Recent News
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