The Fountain Group · 2 weeks ago
Customer Service Specialist I in South San Francisco, CA - $24.50 Hourly
South San Francisco, CA
Full-time
Hybrid
New Grad, Entry Level
$21.74/hr - $24.50/hr
0+ years expThe Fountain Group is currently seeking a Customer Service Specialist for a prominent client of ours. This role involves handling complex customer inquiries and escalations, providing expert support, and training customer service associates to ensure high levels of customer satisfaction.
ConsultingRecruitingStaffing Agency
Responsibilities
Position responsible for handling complex customer inquiries and escalations, providing expert support in customer interactions, and training and mentoring customer service associates
Additional responsibilities include analyzing customer feedback for service improvements and ensuring high levels of customer satisfaction
Qualification
Required
0–5 years of customer service experience in a call center environment is required
Strong problem solving, communication skills, and ability to manage customer complaints efficiently is required
Preferred
Advanced training in customer support is highly preferred
Benefits
Referral Bonus
Company
The Fountain Group
The Fountain Group is a staffing firm that specializes in rendering contingent workforce solutions to various industries.
501-1000 employees
H1B Sponsorship
The Fountain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (21)
2022 (42)
2021 (41)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jahnavi Patel
Finance Business Partner
Recent News
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2025-05-17
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