Apply on Employer Site

Amazon Web Services (AWS) · 1 day ago

Global Field Ops Technician, GFO AMER

Hillsboro, OR

Full-time

Onsite

Mid, Senior Level

$32/hr - $57/hr

4+ years exp

Amazon Web Services (AWS) is a leading cloud platform provider seeking a Global Field Ops Technician to support AWS deployments in non-traditional environments. The role involves maintaining and operating AWS infrastructure while collaborating with various teams to ensure effective solutions and high customer satisfaction.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise

Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment

Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment

Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems

Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience

Conduct day-to-day business, both internally and with external customers

Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment

Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)

May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies

May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards

May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines

Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

Qualification

Data center operationsNetworking fundamentalsAWS infrastructureCompTIA A+CompTIA Network+Cisco/CCNALinux (Redhat)Customer-facing experienceProblem-solving skillsCommunication skillsTeam collaboration

Required

Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)

4+ years of data center engineering or operations experience

2+ years of leading large complex programs experience

This is a customer-facing role that requires strong technical, communication, and problem-solving skills