TKC Holdings, Inc. · 7 hours ago
Telecom Technician
Land O' Lakes, FL
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expTKC Holdings, Inc. is a respected leader in the corrections and hospitality industries. The Telecom Technician serves as the primary interface for facility system inquiries, repairs telephone sets, and provides updates on phone system status and repairs.
ElectronicsFood and BeverageHospitality
Responsibilities
Provide Technical Support to the Jail by maintaining hardware and perform repairs on ICS products and services (inmate phones/video visitation systems/tablet hardware/kiosks)
Interact in a professional manner with customers (inmates and staff) to foster positive relationships
Use the software to troubleshoot and provide reports when needed
Create trouble tickets and track repair/equipment requests
Perform routine maintenance and emergency onsite support
Maintenance and Repair: Operating, maintaining, and repairing damaged or malfunctioning telecommunications lines and equipment
Testing: Testing telecommunications lines and devices to ensure proper functionality
Troubleshooting: Identifying and resolving issues with telecommunications systems
Position can require overtime, non-standard schedules and evening or night shifts
Record Keeping: Maintaining records of repairs, and maintenance activities
Maintain switches, routers, servers, Wifi AP’s and overall network connectivity
Qualification
Required
High School Diploma or GED required
Ability to multi-task and meet deadlines
Self-motivated, able to work independently
MS Office Suite proficient
Self-starting, able to self-train on communications-based product line
Must have strong attention to detail and record keeping skills
Strong verbal and written communication skills
Strong problem-solving skills
Must have a positive, can-do, team-oriented attitude
Open to working in a correctional environment
Telecom repair experience is required
3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
Preferred
Wiring/cabling experience is a plus
Benefits
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Paid time off
Company Match for the 401(k) Retirement Savings Plan
DailyPay providing you immediate access to earned wages
Company
TKC Holdings, Inc.
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Snyder
Chief Executive Officer
Ryan Essner
Chief Information Security Officer
Recent News
Connecticut Post
2025-04-06
Company data provided by crunchbase