BOK Financial · 10 hours ago
Fraud Recovery Coordinator
Tulsa, OK, US, 74101
Full-time
Onsite
Entry, Mid Level
2+ years expBOK Financial is a stable and financially strong organization that excels in risk assessment and management. The Fraud Recovery Coordinator plays a key role in coordinating fraud-related dispute recoveries, ensuring accurate system reporting, and supporting case managers with timely updates and resolution tracking.
BankingCredit CardsFinancial Services
Responsibilities
You will analyze system reports to identify trends and areas for improvement in recovery efforts
You will track recovery progress, update case owners, and ensure timely follow-ups to support coordination
You will respond to information requests from business lines and customers regarding ongoing investigations
You will manage customer communications by mailing professional letters related to disputes and recovery
You will perform administrative support tasks such as data entry, document handling, and scheduling
You will maintain accurate and accessible reporting systems to assist case managers with dispute handling
You will collaborate with internal teams and ensure compliance with regulations while identifying fraud indicators
Qualification
Required
Bachelor's degree in criminal justice, finance, business, or a related field
2+ years related experience in fraud recovery, disputes or financial investigations or 3+ years' equivalent experience in bank operations or an equivalent combination of education and experience
Strong working knowledge of regulatory requirements and fraud recovery guidelines (e.g., Reg E, chargebacks)
Proficiency in using case management and fraud detection systems (e.g., TRIPS, Quavo, Actimize, Verafin, or similar platforms)
Excellent communication skills both written and verbal, with an ability to convey complex information clearly and concisely
Proficient customer service skills including active listening, conflict resolution, ability to remain calm/courteous in challenging situations, and communicating with empathy
High attention to detail, organizational skills, and the ability to manage multiple tasks in a deadline-driven environment
Strong analytical skills with the ability to identify fraud trends or patterns
Strong problem-solving abilities and meticulous attention to detail
Ability to work independently and adapt to changing priorities in a fast-paced environment
Working knowledge of accounting principles and/or general ledgers
Preferred
Minimum of 2 years of relevant experience in fraud recovery, disputes, or financial investigations preferred
Company
BOK Financial
BOK Financial offers financial services to consumers and businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carrie Clasen Porter
Chief Operating Officer, Wealth Management
Chris Butta
Senior Vice President , Director-Petroleum Engineering
Recent News
2026-01-16
The Journal Record
2025-12-29
The Journal Record
2025-12-25
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