Nord Anglia Education · 10 hours ago
IT Service Desk Analyst
Miami, FL
Full-time
Onsite
Entry, Mid LevelNord Anglia Education is the world's leading premium international schools organization, educating over 80,000 students across various curricula. The IT Service Desk Analyst will maintain and operate IT systems, support cloud infrastructure, and interact with diverse stakeholders to ensure service excellence and continuous improvement in IT operations.
AssociationCorporate TrainingEducationHigher Education
Responsibilities
Drive continuous improvement in infrastructure reliability and resilience
Responsible for system development and maintenance supporting the business development
Responsible for incident management and other support tasks including, but not limited to, installing and upgrading application packages, implementing system changes and upgrades as required
Document and communicate changes according to ITIL Change Management Practices
Work as a “Business liaison” for Schools & Offices, gaining over time a complete understanding of the workflow and IT requirements of the school or office
Qualification
Required
Degree in Computer Science, Information Technology, or a related discipline
Have proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks
Experience supporting Azure and Azure Active Directories
Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM
Microsoft Windows 10, MS Offices apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals
Use automation to reduce the probability and/or impact of problem recurrence
Experience with scripting languages and configuration management systems (e,g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps)
Strong problem solving and analytical skills
Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies
Have good Communication skills in both English and Spanish (desired)
Have experience delivering level 1 and 2 IT support services
Have proven application of the duties described for the position
Demonstrate excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner
Demonstrate excellent logical, analytical, and problem-solving skills
Be a team-player, be self-motivated and enthusiastic; continually striving for improvement
Preferred
Experience in Power BI development and support
Experience in SharePoint Online management
Company
Nord Anglia Education
Nord Anglia Education is a premium schools organisation that delivers high quality education through a personalized approach.
Founded in 1972
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
EQT
2025-03-20Private Equity
2025-03-20Acquired
2014-03-26IPO
Leadership Team
Philippe Lagger
Chief Corporate Development Officer
Recent News
PR Newswire UK
2025-12-11
DealStreetAsia
2025-10-17
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