Joyce Windows, Sunrooms & Baths · 16 hours ago
Customer Finance Specialist
Berea, Ohio, United States
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrJoyce Factory Direct is a leading company in home remodeling, specializing in sunrooms, windows, baths, and doors. They are seeking a Customer Finance Specialist to educate customers on financing options and guide them through the loan application process for home improvement projects.
Home ImprovementManufacturingSalesWood Processing
Responsibilities
Help customers understand financing options by translating terms, payments, and tradeoffs into clear, practical guidance
Guide customers through the application process, ensuring a seamless and efficient experience
Develop and maintain a strong understanding of different loan options, terms, and eligibility criteria
Coordinate with lenders, Joyce staff, and customers to manage loan processes from start to finish
Provide proactive communication and status updates to all parties throughout the financing process
Collaborate with the sales team to integrate loan products into the overall sales approach
Actively engage with customers to identify needs and recommend suitable financing options
Build and nurture relationships with customers to drive loyalty and repeat business
Stay informed on trends and regulations within the consumer financing space
Assist with sales onboarding and training related to financing programs and best practices
Qualification
Required
Bachelor's degree in Business, Finance, or a related field preferred, but not required
Experience working with customers in a consultative, decision-oriented role (finance, sales, service, or similar)
Strong business and financial acumen with the ability to quickly learn loan products and guidelines
Excellent communication and interpersonal skills, with the ability to explain and recommend financial products in simple, practical terms without overwhelming customers
Sales driven mindset with a passion for providing exceptional customer service
Comfortable working independently and across teams in a fast-paced environment
Detail oriented with strong organizational and disciplined follow-up skills
Preferred
Home improvement or financing experience is helpful, not mandatory
Benefits
401(k) with 25% company match
Comprehensive benefits package, including health insurance and retirement plans
Opportunities for professional development and career advancement
Company
Joyce Windows, Sunrooms & Baths
Joyce Windows, Sunrooms & Baths - America's Factory Direct Home Improvement Company - has been improving homes for over 65 years! It all began in a family garage in Old Brooklyn, Ohio in 1955.
Founded in 1955
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-12
Dayton Business Journal
2023-09-21
Company data provided by crunchbase