Okemo Mountain Resort · 6 hours ago
Assistant Manager Product Sales and Scan
Ludlow, VT
Full-time
Onsite
Mid, Senior Level
$25/hr - $30.15/hr
3+ years expOkemo Mountain Resort is a part of Vail Resorts, offering a unique experience in the mountains. They are seeking an Assistant Manager for Product Sales and Scan to lead daily operations, ensuring high-quality service and guest satisfaction while managing a diverse team.
Sports
Responsibilities
Lead, coach, develop and inspire staff from a variety of backgrounds and experience levels to build skills, take ownership of their roles, and grow as contributing members of the team
Creating a positive, productive working environment
Create and manage staff schedules using workforce management tools to optimize coverage and labor efficiency
Facilitate onboarding and ongoing training programs tailored to seasonal staff needs, and provide regular performance feedback
Ensure consistent delivery of Epic Service across all PSS touchpoints
Monitor service quality delivered by staff and identify areas of team strength and opportunity
Address and Resolve guest concerns and feedback. escalate issues when needed and support quality improvements by identifying areas of opportunity
Ensure guest-facing areas maintain professional standards, including snow removal and signage upkeep
Support the Manager of Product Sales and Guest Services by leading operations efficiently during peak times and throughout the year. Ensure effective operations at all times across ticketing, pass sales, and guest service
Oversee point of sale systems and ensure accurate transaction processing
Support budget adherence by monitoring labor costs and managing supply inventory in alignment with financial targets
Assist with inventory tracking and ordering of supplies
Collaborate with other departments (e.g Ski School, Rentals, F&B) to support guest flow
Complete all necessary administrative duties as needed daily, including but not limited to POS Reconciliation, Facility Check List, Daily Payroll Accuracy, Ordering & Inventory, Safety & Stand- up Meetings, logs
Lead daily stand-up meetings to align team goals and communicate operational updates
Drive sales of lift tickets, lessons, rental and other resort products by utilizing and promoting effective sales techniques, such as upselling, suggestive selling and cross selling
Review and interpret sales reports to identify trends, inform staffing decisions, and improve upselling techniques
Act as a liaison between front line staff and resort leadership
Participate in cross-departmental planning for group visits, events and peak days
Ensure accurate and timely updates in shared platforms such as Microsoft Teams and operational trackers
Qualification
Required
Minimum 3-5 years of hospitality or guest service experience in high-volume environments, including 2+ years of leadership experience
Ability to lead and inspire a diverse seasonal team
Excellent administrative, communication and organizational skills
Must be able to work flexible hours including weekends, holidays, and peak resort periods
Ability to lift up to 50 lbs. and stand for extended periods
Ability to attend work in winter weather environment
Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Company
Okemo Mountain Resort
Okemo Mountain Resort is a recreational facilities company that offers skiing, golf, and snowboarding services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-11-30
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