Acumera is now Scale Computing! · 2 weeks ago
Deployment Technician
Austin,TX,US
Full-time
Hybrid
Entry, Mid Level
2+ years expScale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. The Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware and ensuring successful deployment completion.
Cyber SecurityNetwork SecurityRetail TechnologyService Industry
Responsibilities
Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.)
Support onsite technicians via Google Meet, Dialpad, or similar platforms
Manage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions
Adhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel)
Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review
Update task statuses accurately in Jira, DaySmart, and related systems
Escalate issues appropriately through Slack or designated escalation channels
Maintain responsiveness and clear communication throughout assigned shift
Contribute to internal initiatives, including: Documentation or knowledge base improvements, QA reviews and process standardization, Pilot programs and hardware validation, Cross-departmental collaboration, Mentor and assist in onboarding new Deployment Technicians
Support overflow and non-installation tasks as assigned by leadership
Qualification
Required
Minimum 2 years' experience in deployments, IT support, or field services
Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations)
Strong communication and customer service skills
Ability to manage remote sessions and coordinate effectively across teams
Must be available to work across multiple time zones and accommodate customer availability
Required to support both morning and afternoon shifts; participate in On-Call rotation as needed
Willing to work overnight installs when required
Expected to remain online, responsive, and communicative during scheduled shifts
Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs
Preferred
CompTIA Network+, CCNA, or equivalent certifications
Experience working with AcuVigil or Rigel platforms
Exposure to multi-site rollout projects and firewall deployments
Proficiency with Slack, Google Workspace, Jira, and DaySmart
Associate degree in Information Technology, Computer Networking, or a related field
Relevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education
Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education
Benefits
Health benefits starting on first of the month following date of hire
401(k) with company match, FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and inclusive workplace atmosphere
Paid company holidays
Discretionary time off policy
Central Austin location with free parking
Flexible work environment and an opportunity to grow as we grow
Company
Acumera is now Scale Computing!
Acumera has acquired Scale Computing, bringing the two companies together under the Scale Computing brand to form the industry's largest edge computing-focused software company.
201-500 employees
H1B Sponsorship
Acumera is now Scale Computing! has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (5)
Funding
Current Stage
Growth StageTotal Funding
$0.03M2014-11-21Angel· $0.03M
Leadership Team
William Morrow
Board Member and CEO
Recent News
2025-08-13
Company data provided by crunchbase