Ripple Fiber · 20 hours ago
Community Liaison
Saginaw, Michigan, United States
Full-time
Onsite
Mid LevelRipple Fiber is a dynamic and innovative company focused on delivering high-speed internet and creating opportunities for communities. The Community Liaison will support the Regional Market Executive in managing business operations during the build process, ensuring effective communication with neighborhoods and stakeholders.
InternetISPNetwork Hardware
Responsibilities
Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases
Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases
Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed
Organize and attend meetings or events with community representatives to provide project updates and gather input
Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in 'Prospecting' status
Represent Ripple Fiber at Chamber of Commerce events
Attend developer associations/meetings to assess potential opportunities
Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met
Coordinate logistics and communications for various phases of the construction process
Support internal teams by providing community-related insights that impact project timelines and execution
Facilitate the transition of signed private communities from the Community Developer role to the active build phase
Ensure construction timelines and commitments are upheld in accordance with expectations and agreements
Oversee the deployment of marketing tactics at each necessary phase of the build
Ensure community messaging aligns with company branding and project objectives
Collaborate with the marketing team to distribute promotional materials, announcements, and project updates
Assist in organizing events or outreach efforts to engage residents and stakeholders effectively
Conduct weekly touchpoints with marketing and social media teams to ensure market success
Participate in identifying sponsorship opportunities that align with company initiatives
Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies
Monitor and track commitments made to communities, ensuring follow-through on promises and expectations
Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines
Serve as a 'utility' resource for the Regional Market Executive, providing support where needed to ensure smooth operations
Assist in administrative duties, reporting, and documentation related to community relations and project progress
Willingness to door hang for Pre-CX and pivot on the fly as needed
Weekend work required when necessary
Qualification
Required
Strong interpersonal and relationship-building skills
Excellent communication skills, both written and verbal
Ability to work independently and manage multiple tasks simultaneously
Preferred
Experience in community relations, project coordination, or a related field preferred
Knowledge of HOA processes, property management structures, and construction project timelines is a plus
Background in account executive roles, event coordination, sales, and communications
Experience with MDU/relationship management
Familiarity with local communities or existing community contacts preferred
Benefits
Competitive pay
Comprehensive health benefits
401(k) with company match
Company
Ripple Fiber
Ripple Fiber is an internet service-provider company.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$350M2025-05-28Undisclosed
2025-05-28Debt Financing· $350M
Leadership Team
Greg Wilson
Founder and Chief Executive Officer
Recent News
thefastmode.com
2025-12-19
Business Wire
2025-12-03
Company data provided by crunchbase