Morton Salt · 23 hours ago
Customer Supply Chain Associate
Overland Park, Kansas, United States
Full-time
Onsite
Mid Level
3+ years expMorton Salt is an iconic company with a strong heritage and a bright future. The Customer Supply Chain Associate is responsible for supporting the relationship between the customer and the company, providing excellent order management and customer service while maintaining strong professional relationships with customers and internal teams.
Manufacturing
Responsibilities
Maintain professional, timely and effective communication with all parties
Process orders and requests in line with company procedures and propose improvements to procedures and processes
Provide timely and accurate information to incoming customer order status and product knowledge requests
Enter and process customer orders/changes according to department policies and procedures
Work with cross-functional teams to resolve customer complaints, credits, deductions when necessary
Maintain up-to-date knowledge of products, customers, processes, and suppliers
Cross & up-selling where appropriate
Remain fully flexible to meet business requirements and demands
Receive, enter and manage customer purchase orders from order receipt to shipment of product
Serve as CS&L representation with our customers (internal and external), providing Supply Chain and Logistics expertise. Balance service and cost
Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost
Analyze customer and logistics data by providing customer scorecards, implementing process improvements focused on key performance indicators and service level agreements
Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status
Proactively collaborating with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc
Investigate and support implementation of proactive methods for continuous improvement by participating in data analysis and forming corrective action plans
Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CS&L initiatives
Ability to lead small to moderate size projects or initiatives
Ability to serve as subject matter expert within functional area
Ability to participate in on-the-job training/job shadowing with new employees
Qualification
Required
Bachelor's degree or related experience; 3-5 years related experience preferred
Previous experience in a customer focused environment, preferably in a similar role in a Supply Chain, and a B2B or B2C environment
Strong knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook
Strong interpersonal and collaboration skills
Form, foster, and maintain strong positive business relationships across multiple units and sites
Ability to demonstrate confidence and the ability to interact at all levels of the organization
Develop and deliver information (presentations) to leadership and peer group
Influence and negotiate with both internal and external customers
Able to work independently as well as across functional or matrix team structures
Intermediate analytical skills with the ability to collect, organize, analyze, and disseminate information with diligence and accuracy
Excellent communication and people skills
Strong organizational, analytical and administrative skills
An effective collaborator
Desire for continuous learning
Company
Morton Salt
Morton Salt Helping improve your life and enhancing every day moments at home & beyond since 1848.
1001-5000 employees
H1B Sponsorship
Morton Salt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2020-10-05Acquired
Leadership Team
Jamie Hay
Chief Human Resources Officer
Recent News
2025-10-21
2025-09-26
Company data provided by crunchbase