Stanford University · 14 hours ago
HR Service Center Onboarding Associate, Fixed-Term (4 Vacancies)
Redwood City, CA
Full-time
Onsite
Entry Level
$31.25/hr - $36.06/hr
2+ years expStanford University is one of the world’s premier academic and research institutions. They are seeking a fixed-term Onboarding Associate to support the University Human Resources Service Center by processing I-9 forms and assisting with onboarding inquiries.
EducationHigher EducationUniversities
Responsibilities
Provide clear, efficient, and courteous support to campus new hires and rehires who reach out to the HR Service Center for support with their I-9 processing
Demonstrate knowledge of what is required to complete the form and maintain compliance for the university
Familiarity with a broad spectrum of HR processes, policies, and procedure in order to provide general back-up support to HRSC Customer Service team
Serve as a welcoming first point of contact for HR I-9 processing
Provide helpful, accurate and timely information to new hires and HR representatives throughout the process
Maintain organized records of employee cases by providing diligent follow-ups related to processing and resolving cases in a timely manner
Deliver clear and professional written and verbal communications
Demonstrate active listening skills and empathy in understanding employees’ unique needs
Maintain courtesy and professionalism as a public-facing representative of the HR organization
Maintain attentive and responsive lines of communication with the broader team to receive latest updates and keep the team informed of individual progress and challenges
Demonstrate resourcefulness when facing unfamiliar requests by proactively determining next steps toward resolution
Expand HR knowledge through continuous learning opportunities
Solicit constructive feedback and insights from managers and proactively incorporate suggestions into continuous improvement of work and improving HR service operations
Possess an understanding of Stanford’s business and how the HR Service Center enables the HR organization’s success leveraging the service delivery model
Adhere to all HR service level agreements (SLAs)
Support efforts to gather data for informing system and process improvements
Escalate roadblocks or issues to appropriate colleagues
Develop trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality
Promote an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the Stanford’s Code of Ethics
Support strategic goals set by the team, department, and university
Demonstrate, through words, actions, and ideas, alignment to Stanford and HR goals
Perform other related responsibilities as requested and when necessary
Qualification
Required
High school diploma and two years of relevant experience or a combination of education and relevant experience
Experience working in a call center or HR service department, or as an HR Assistant
Experience processing I-9s and I-9 reverifications in compliance with regulations and policies
Basic data entry skills and high keystroke rate / words-per-minute
Demonstrated dedication to service excellence and commitment to providing clients with accurate and thoughtful solutions in a punctual manner
Effective written and verbal communications skills and the ability to maintain a consistently positive attitude and courteous phone and email tone
Team-oriented self-starter with the ability to work independently
Ability to triage requests and inquiries and route them to appropriate parties
Ability to exercise discretion with confidential information
Organizational skills and attention to detail
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Prior experience navigating a HCM system
Benefits
Career development programs
Tuition reimbursement
Course auditing
Superb retirement plans
Generous time-off
Family care resources
Health care benefits
Free commuter programs
Ridesharing incentives
Discounts
Company
Stanford University
Stanford University is a teaching and research university that focuses on graduate programs in law, medicine, education, and business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$26.52MKey Investors
National Institutes of HealthCalifornia Institute for Regenerative MedicineGRAMMY Museum
2025-09-08Grant
2025-01-30Grant· $5.6M
2023-08-17Grant
Leadership Team
Nadia Roumani
Co-founder and Senior Designer, Designing for Social Systems (DSS) Program, d.school
Howard Wolf
Vice President for Alumni Affairs
Recent News
2026-01-20
alleywatch.com
2026-01-20
2026-01-17
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