Crescent Hotels & Resorts · 2 hours ago
PM Front Desk Supervisor
Virginia Beach, VA
Full-time
Onsite
Mid LevelCrescent Hotels & Resorts LLC is seeking a PM Front Desk Supervisor at the Delta Hotel by Marriott Virginia Beach Waterfront. The role involves supervising daily operations of the Front Desk staff to maximize revenues and ensure guest satisfaction, while also handling hiring, training, and addressing guest concerns.
HospitalityLeisure
Responsibilities
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned
Qualification
Required
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to observe and detect signs of emergency situations
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated
Ability to establish and maintain effective working relationships with associates, customers and patrons
Your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you!
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
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