Michigan Institute Of Urology · 1 month ago
Patient Service Representative II
Utica, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMichigan Institute Of Urology is seeking a dedicated Patient Service Representative II to join their busy ambulatory surgery center in Utica. The role involves ensuring high-level patient care through administrative coordination, including patient intake, financial coordination, and compliance with HIPAA standards.
Health CareHealth DiagnosticsMedical
Responsibilities
Acts as a resource to patient services staff, providing guidance on more complex issues/concerns
Actively participates in problem solving and identifying improvement opportunities
Welcomes and greets all patients and visitors, in person or over the phone
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances
Obtains referrals and authorizations when required
Scans incoming faxes, consents, reports, and all other patient information into patient chart
Generates batch transmittal reports for each day
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
Ensures proper hand off of responsibilities once their task is completed
Meets established attendance criteria and starts work promptly
Punctual and dependent for assigned/confirmed shifts
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions
Consistently demonstrates good use of time and resources
Ensuring that all medical records are accurate and complete
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for
Performs other position related duties as assigned
Qualification
Required
Minimum 2–3 years of experience in a medical office (Urology or Surgical experience is a significant plus)
Skilled in EMR navigation (SIS experience a plus), Microsoft Office, and health insurance portals
Basic understanding of Medical Terminology, CPT procedure coding, and ICD-10 diagnostic coding
Ability to manage multiple phone lines, remain calm in stressful situations, and work independently to meet deadlines
High School Diploma or equivalent required
Preferred
Some college work preferred
Minimum of 2-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred
Benefits
401(k) Retirement Plan.
Comprehensive Health, Dental, and Vision insurance.
Generous Paid Time Off (PTO), Paid Sick Time, and Paid Holidays.
Company
Michigan Institute Of Urology
Michigan Institute of Urology focuses on offering a complete range of urologic care services utilizing advanced technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-08Acquired
Leadership Team
Mitchell Hollander, MD
Chief Executive Officer
Peter Beer
Chief Financial Officer
Recent News
2025-08-27
Company data provided by crunchbase