AAON, Inc. · 18 hours ago
Customer Experience Engineer
Tulsa, OK
Full-time
Onsite
Senior Level
5+ years expAAON, Inc. is looking for a Customer Experience Engineer to enhance the overall customer journey through technical expertise and engagement. This role involves designing and delivering personalized experiences, collaborating with internal teams, and analyzing customer feedback to improve satisfaction and brand loyalty.
Energy EfficiencyHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Designs and delivers engaging customer experiences during on-site visits, plant tours, off-site events, and training sessions
Develops and executes plans for pre-visit preparation, on-site engagement, and post-visit follow-up to maximize the impact of customer interactions
Personalizes customer experiences based on business needs, product history, and previous interactions
Collaborates with internal teams to ensure consistent messaging and alignment throughout the customer journey
Collects and analyzes customer feedback to identify areas for improvement
Prepares and presents technical demonstrations that highlight product advantages and manufacturing capabilities
Develops and reviews technical content for sales and marketing materials, ensuring clarity and accuracy
Supports trade shows and customer events with technical presentations and product insights
Contributes to the improvement of displays and exhibits in customer-facing environments
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Engineering
5+ years of experience in HVAC or a related technical field
Experience in customer engagement, sales support, or technical marketing preferred
Strong communication and presentation skills
Ability to explain complex technical concepts in customer-friendly language
Customer-focused mindset with a passion for creating memorable experiences
Strong writing, organizational, and project coordination skills
Analytical skills for interpreting customer feedback and experience data
Working knowledge of HVAC systems, manufacturing processes, and competitive products
Frequent standing, walking, and climbing during plant tours and customer visits
Ability to lift up to 25 lbs. occasionally for event setup or demonstration equipment
Use of fine and gross motor skills for handling presentation tools and materials
Ability to travel and adapt to various physical environments during off-site events
Company
AAON, Inc.
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment.
1001-5000 employees
H1B Sponsorship
AAON, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$80M2024-12-18Post Ipo Debt· $80M
1991-01-04IPO
Leadership Team
G
Gary Fields
Chief Executive Officer
Matt Tobolski
Chief Executive Officer
Recent News
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Company data provided by crunchbase