Houlihan Lokey · 8 hours ago
IT Support Engineer
Minneapolis, MN, USA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
6+ years expHoulihan Lokey, Inc. is a leading global investment bank providing strategic and financial advice. They are seeking an IT Support Engineer to deliver high-quality IT support across applications, operating systems, and hardware, ensuring seamless operations for employees.
BankingFinanceFinancial Services
Responsibilities
Install, configure, and support hardware including Microsoft laptops, tables, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices (including but not limited to iOS and Android), LC projectors, Bloomberg Terminals, Wireless cards (WWAN & Wi-Fi), MS Teams Phones, Audio-Video Conference units, and other computer and network peripherals
Install and configure operating systems and application software including standard Houlihan Lokey software such as Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey
Provide general user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person and over the phone, particularly in the Minneapolis/US regions and Global offices
Manage IT resources, including workstations, laptops, projectors, and their inventory
Carry out Windows OS and Windows Servers network administration, including creating and administering user accounts; and creating, administering, and troubleshooting network print devices, including network-attached multi-function printers (MFPs)
Understand the function, configuration, and administration of Microsoft Windows Servers, including their peripheral devices such as backup systems, print queues, and data shares
Provide support for VM infrastructure using vSphere and NetApp
Provide support to remote users on connectivity issues arising from the use of Microsoft AVD and Netskope clients. Utilize the Bomgar application for remote support
Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members
Carry an emergency pager providing after-hours support to the entire firm for one week in rotation with other IT staff members. Approximately once a week, every three months
Maintain the local area network for the Minneapolis office, including Cisco, Dell, Netskope, storage appliance(s), APC/UPS & other equipment used in the ongoing network operations
Monitor & troubleshoot the wide-area network connection between the Houlihan Lokey offices. Work with Internet Service Providers and other vendors to maintain the data communication lines
Provide local hands-on assistance with the administration and the MS Teams phones, including installing new phones, performing software updates, and moving existing phones as needed
Act as the local contact for all technical-based vendors. Coordinate upgrades and maintenance required by 3rd party vendors to keep systems running and up-to-date
Assist in network implementations and the administration of other HL offices
Travel to other regional offices for technical support/office expansions as required
Other duties may be assigned as needed by the manager
Qualification
Required
Bachelor's degree (B.A./B.S.) from a four-year college or university in a related discipline; plus six or more years directly related work experience and/or training; or an equivalent combination of education and experience
The employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution
Carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily
Strong communications skills
Ability to deliver empathetic, people-first service that makes customers feel heard, respected, and valued
Talent for creating personal moments that turn routine interactions into memorable experiences
Strong communication skills that balance accuracy with hospitality and approachability
Solutions-focused mindset with a willingness to go above and beyond to create a positive customer outcome
High emotional intelligence with the ability to remain calm, positive, and thoughtful in challenging situations
Hospitality-focused presence that consistently creates a welcoming environment for customers
Strong sense of ownership for the customer experience, with a commitment to continuous improvement
Collaborative mindset with the ability to champion the customer while supporting team and organizational goals
Learning-oriented mindset driven by curiosity, growth, and a passion for service
High degree of professionalism and dependability, with a commitment to upholding the organization's mission and values
Preferred
Previous work experience in a financial institution environment is highly desirable
Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist
Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form
Company
Houlihan Lokey
Houlihan Lokey is an investment bank specializing in mergers and acquisitions, capital solutions, and financial restructuring.
1001-5000 employees
H1B Sponsorship
Houlihan Lokey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (30)
2023 (21)
2022 (30)
2021 (67)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-12IPO
2005-10-31Acquired
Leadership Team
Austin Smith
Senior Vice President
Miguel Mireles
Vice President Investment Banking
Recent News
Private Banker International
2026-01-23
Alternative Credit Investor
2026-01-22
Alternative Credit Investor
2026-01-22
Company data provided by crunchbase