Inteplast Group · 17 hours ago
0700 - Sales - CSRS - CUSTOMER SERVICE SUPERVISOR
Holiday City, OH
Full-time
Onsite
Entry, Mid Level
1+ years expInteplast Group is a company focused on delivering high-quality customer service. The Customer Service Supervisor leads a team of account specialists, ensuring efficient workflows and a positive customer experience through coaching and operational oversight.
Industrial ManufacturingManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Supervise and lead a team of customer service account specialist
Provide real-time coaching, feedback and performance evaluations
Monitor daily operations to ensure professional interactions and timely, accurate order fulfillment
Handle escalated issues and resolve complex inquiries
Assist with scheduling, workload distribution and process improvements
Develop and maintain training materials and train new employees
Track team metrics such as response times, accuracy and customer satisfaction
Prepare and deliver regular reports to management on performance metrics, customer issues, and operational trends
Build strong working relationships, with internal departments, using excellent recall to provide accurate guidance and support throughout the organization
Model strong teamwork and foster a positive environment that prioritizes communication
Qualification
Required
Previous experience in customer service, preferably in a supervisory or management role
Strong communication, coaching and conflict resolution skills
Proven problem-solving skills and exceptional attention to detail
Demonstrated ability to manage multiple priorities and adapt quickly in a custom, fast changing environment
Proficiency with computers, including navigating Outlooks, Microsoft Office programs (Word, Excel, Teams, etc.) and the ability to quickly learn new software systems and tools
Experience with data entry software and CRM programs
Self-starter who works independently with minimal supervision
1-3 years in a corporate environment
Must be able to learn and understand AS400 system
Ability to remember facts, situational data, and history of events regarding assigned customer base
Team oriented mindset with a commitment to building positive relationships internally and externally
High School Diploma/GED, prefer associate degree in Business or Accounting
Must have good oral and written communication skills
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
Capable of effectively managing job-related stress and fostering productive workplace interactions
Company
Inteplast Group
Inteplast Group is a manufacturing company that offers packaging solutions, integrated plastics, biohazardous waste bags and decking.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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