AAA Auto Club Enterprises · 18 hours ago
Claims Complex Property Adjuster
United States
Full-time
Remote
Senior Level
$38.64/hr - $51.46/hr
7+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a Claims Complex Property Adjuster to support their Property Claims operation. This role involves handling high complexity claims, interpreting information, conducting investigations, and ensuring compliance with regulatory requirements.
Insurance
Responsibilities
Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels
Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues
Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit
Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files
May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings
Prepare comprehensive formal reporting on high-profile claims to senior management
Respond quickly to customer needs and problems
Qualification
Required
7-9 years Prior claims handling experience
Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required
Advanced knowledge of Microsoft Office suite, general computer software and claims software
Advanced leadership skills among peers required
Advanced organization and planning recognition skills required
Advanced oral and written communication skills required
Advanced interpersonal skills required
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Preferred
Bachelors Equivalent combination of education and experience
7-9 years Property claims administration experience
Chartered Property Casualty Underwriter - Insurance Institute of America
Associate in Claims - Insurance Institute of America
An insurance/claims adjuster license may be required for claims administration in specific states
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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