eddyson · 4 days ago
Customer Support Specialist - EDI & Integration Platform
Atlanta, GA
Full-time
Hybrid
Entry, Mid Leveleddyson is an established B2B EDI solutions provider expanding our US operations. They are seeking a Customer Support Specialist to provide technical support for B2B customers, lead onboarding, and collaborate with implementation and development teams to improve customer experience.
B2BProduct DesignService Industry
Responsibilities
Provide 1st and 2nd level technical support for B2B customers using our cloud platform
Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams
Lead technical onboarding for new customers on our cloud platform
Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
Guide customers through setup and best practices for successful implementation
Partner closely with implementation and development teams across time zones
Help build and refine scalable support and onboarding processes as we grow
Contribute ideas for improving customer experience and operational efficiency
Qualification
Required
Experience with B2B integrations, EDI, or related technologies
Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)
Strong problem-solving skills and ability to troubleshoot technical issues independently
Excellent communication skills with both technical and non-technical audiences
Comfortable working in a startup-like environment within an established company
Self-motivated with high ownership and accountability
Preferred
Previous customer-facing support or implementation experience
Familiarity with EDI standards (X12, EDIFACT, etc.)
Experience with ticketing systems and support workflows
Background in SaaS or cloud-based solutions
Benefits
100% company-paid health, vision, and dental insurance (employee coverage)
Dependent coverage available for health, vision, and dental plans (at employee cost)
Company-paid life insurance
Long-term disability insurance
401(k) retirement plan
Paid time off (PTO)
Paid holidays
Company
eddyson
Die Dienstleistungen der eddyson GmbH decken alle Aspekte rund um existierende B2B-Produkte ab
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-10-22Seed
Leadership Team
C
Corin Schmidt
Founder & Managing Director
Company data provided by crunchbase