City of Mesa · 4 months ago
Network IT Engineer II (Police)
Mesa, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expCity of Mesa is seeking a Network IT Engineer II for their Police Department's Information Technology unit, specifically for the Network Infrastructure Assignment. The role involves planning, assessing, and monitoring network performance, ensuring configurations are in place, and performing complex diagnostics and troubleshooting.
Government Administration
Responsibilities
Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics
Plans, coordinates, and ensures firmware and software configurations are in place, and monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions
Documents actions performed to improve skill transfer/knowledge transfer to secondary in support
Performs complex diagnostics and troubleshooting in support of designated platforms
Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes
The Information Technology (IT) Engineer II in this assignment is expected to have an expert understanding of network protocols, security, routing, switching, and firewall technologies, and mentors and actively shares this expertise with others
Secondary IT disciplines to be supported within this assignment include Server OS and virtualization, enterprise storage, and enterprise backup
Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day-to-day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup
This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management
This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams
Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure; participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools
Ensures all work is done in alignment with City and IT long-term strategies
This class is also responsible for performing related duties as required
Project management duties may include: estimating task duration and complexity; developing work plans and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; and reviewing results with and motivating team members
This class is distinguished from the IT Engineer III by the latter’s responsibility to provide the highest technical leadership, primary and secondary support for highly complex systems or products and may provide leadership for multiple medium- to large-scale projects concurrently
The IT Engineer II is distinguished from the IT Engineer I by its responsibility for independently performing highly technical application or product support, and/or leading medium- to large-sized projects
As experience increases, work may include identifying and documenting business process requirements and automation opportunities, assisting the customer in new project definition, prioritization, and preparation of project documents and management reports
This class has a high level of responsibility for supported systems and projects and may be responsible for the success of medium- to large-sized systems
This class provides technical and design guidance for projects and systems, and highly specialized, advanced technical guidance may be needed from higher-level classes
This class provides technical leadership for one or more specific areas and may provide technical mentoring to any lower-level classes
Incumbents in this class assist management in planning, directing, and coordinating operational or procedural matters to meet goals and objectives and may function as customer liaison, project leader, and/or technical advisor
Employees in this class are required to participate in team on-call support, 24 hours a day, seven days a week
This class is FLSA exempt-computer professional
Qualification
Required
Graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography
Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support
Cisco Certified Network Professional (CCNP) certification or equivalent experience
Must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment
Successful completion of a background investigation and polygraph is required
Must possess a valid Class D Arizona Driver's License by hire or promotion date
Individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing
Preferred
Good (1 - 3 years) project or technical leadership experience is highly desirable
Customer service and teamwork experience is also highly desirable
Supervisory experience may be preferred
Company
City of Mesa
Located just southeast of Phoenix, Mesa is one of the nation's fastest-growing cities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kristi Uyeshiro
Deputy Chief Information Officer
Sharon Skinner, Book Coach and Author
GRANTS COORDINATOR
Company data provided by crunchbase