Innovative Ag Services · 4 days ago
Location Customer Service
Ellsworth, IA
Full-time
Onsite
Entry Level
2+ years expInnovative Ag Services is committed to providing excellent customer service and accurate accounting functions to its member owners. The role involves conducting sales, processing grain tickets, and maintaining communication with customers regarding grain transactions and product offerings.
AgricultureAnimal FeedFarming
Responsibilities
Report to assigned workplace at time specified; report late arrivals or absences to supervisor prior to start time
Conduct counter sales and process incoming calls in a friendly, courteous manner
Conduct weighing of grain and farm supply products; grading of incoming grain
Make set weekly customer communications by the preference of the farmer either via phone, text, or email to engage customers on product and service offerings across divisions, and track and document call engagement details for each call in the CRM platform
Processing of daily location grain tickets and entry of work orders for feed and agronomy divisions
Provide marketing assistance to grain customers and information on grain transactions to customers including regular communication with house grain customers to foster business growth by being proficient with grain contracts offered by IAS
Assigned location's grain origination (oubound and inbound phone calls) including answering questions versus just forwarding calls
Process location's grain settlements and direct ship process
Process location's grain contracts, knowing how they work, and educating our customers on the base contracts. If customers have a deeper risk management appetite, referral and connection made to the Grain team
Process location's 10-day list
Process location's mail (including contracts outgoing)
Scanning/signatures on contracts
Process location's grain bid recording
Complete daily edits of counter and feed invoicing
Complete billing of feed, agronomy, and energy products and services from the location
Inventory control, physical count and accurate billing
Daily deposit of receivables
Processing bill of lading on feed and fertilizer receipts; keep perpetual inventory of feed and fertilizer products
Invoicing for independent truck drivers and trucker payables
Other general administrative support for the location as needed
Accept and carry out any other assigned tasks by Location Manager
As a commitment to serving the customer and supporting ongoing business needs, this position may occasionally be required to report to and work for another IAS location or assist in the training of others taking a similar role
Qualification
Required
Associate's degree in accounting or office administration or relevant coursework with two years of customer-facing customer service
Displays a high level of professionalism, initiative, effort, and commitment towards completing assignments with quality, timeliness, and efficiency
Strong collaborator, ability to communicate information or ideas effectively in written or oral form
Ability to organize, deal with change effectively, and work on multiple tasks concurrently
Microsoft Office Suite programs, including Outlook, Word, and Excel
Multi-line phone experience
Strong people skills, good phone etiquette, follows directions, meets deadlines
Requires static strength to occasionally lift, push, pull, or carry objects with a minimum weight of 50 pounds
Flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs
Trunk strength and ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time
Some tasks involve repetitive motion
Possible exposure to seasonal weather, outdoor conditions, and agriculture products
Personal Protective Equipment may be required for some tasks
Company
Innovative Ag Services
Innovative Ag Services offers farm cooperative services including grain, agronomy, feed, and energy solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Smith
Chief Executive Officer
Recent News
2025-03-18
Company data provided by crunchbase