Illumina · 1 week ago
Sr. Field Bioinformatics Support Scientist
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $162K/yr
5+ years expIllumina is a company dedicated to expanding access to genomic technology for health equity. The Senior Field Bioinformatics Support Scientist will enable customer success for genomic data analysis solutions by supporting the implementation and optimization of cloud-based analysis platforms and engaging with clients to ensure effective workflows.
BiotechnologyGeneticsHealth CareMedical
No H1B
Responsibilities
Implementation & Workflow Design: Develop deep scientific and technical knowledge of genomic analysis products with a focus on tertiary analysis. Lead onboarding, configuration and integration of advanced bioinformatics platforms
Complex Escalation Management: Collaborate with technical support and development teams to troubleshoot and resolve complex genomic analysis challenges. Resolve high-severity issues related to data analysis discrepancies, variant calling accuracy and comparisons
Training & Services: Deliver advanced training sessions for customers and internal teams on genomic data analysis tools and best practices. Provide professional services on data flow and analysis solutions. Connect customer requirements with platform functionality to streamline analysis workflows
Cross-Functional Collaboration: Provide actionable feedback to product management and development teams to enhance usability and features of products. Participate in productization discussions for new platform features. Serve as a subject matter expert for bioinformatics software solutions
Pre-Sales Consultation: Support commercial teams in technical evaluations, workflow discussions, and proof-of-concept engagements for bioinformatics solutions
Qualification
Required
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
5+ years in bioinformatics or genomics, with demonstrated expertise in next-generation sequencing (NGS) data analysis
Education: Degree in Bioinformatics, Molecular Biology, Computational Biology, or related field; advanced degree preferred
Strong knowledge of NGS workflows, secondary and tertiary analysis pipelines, and variant interpretation methodologies
Proficiency in scripting languages and Linux environments; experience with cloud computing platforms strongly preferred
Familiarity with clinical reporting standards for genomic data
Exceptional troubleshooting, communication, and stakeholder management skills
Ability to manage complex technical challenges under pressure
Travel: Up to 20% for customer site visits, troubleshooting, and training
Preferred
Prior experience supporting cloud-based bioinformatics platforms and oncology or rare disease workflows preferred
Oncology or Genetic clinical applications and reporting experience preferred (ABMGG/ABGC certification is a plus)
Understanding of multi-omics approaches (e.g., integration of genomics, transcriptomics, proteomics) is a plus
Benefits
Access to genomics sequencing
Family planning
Health/dental/vision
Retirement benefits
Paid time off
Company
Illumina
Illumina is an innovative technology and revolutionary assays aiming the analyze genetic variation and function.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.28BKey Investors
Bank of America
2024-09-06Post Ipo Debt· $500M
2023-01-04Post Ipo Debt· $750M
2000-07-28IPO
Leadership Team
Steven Barnard
Chief Technology Officer, Head of Research & Product Development
Jenny Lei Zheng
SVP & GM of Greater China
Recent News
2026-01-22
2026-01-20
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