Glade.ai · 12 hours ago
Legal Operations Specialist
Menlo Park, CA
Full-time
Hybrid
Mid Level
3+ years expGlade AI is a company focused on simplifying bankruptcy workflows through AI-driven technology. The Legal Operations Specialist will leverage their expertise in bankruptcy law to guide law firms in implementing the platform, optimizing workflows, and enhancing client communication.
Computer Software
Responsibilities
Be the trusted go-to expert for bankruptcy law firms, handling inquiries and escalations with the confidence that comes from understanding their world
Provide timely, thoughtful support via email and chat, drawing on your firsthand knowledge of bankruptcy practice to connect with clients and showcase the value of Glade AI
Troubleshoot complex issues by asking the right questions—because you know how a bankruptcy case actually moves through a firm
Anticipate client needs by recognizing recurring pain points from your own experience and proactively addressing them before they become roadblocks
Share tips, insights, and resources that help firms discover new ways to streamline their bankruptcy practice with the platform
Work side-by-side with the Client Success team and law firms to design, test, and optimize workflows that make bankruptcy processes smarter, faster, and simpler
Translate the realities of bankruptcy practice—from means test calculations to creditor matrix management—into intuitive, repeatable processes using the Glade AI platform
Gather feedback from clients and internal teams to continuously refine workflows and surface opportunities for new product enhancements
Document workflow best practices and provide clear instructions so firms can confidently manage and adapt their processes over time
Act as a mentor and coach to other support team members, sharing your legal knowledge and best practices to help the team grow and succeed
Lead by example in client interactions, setting the bar for professionalism, problem-solving, and client care
Serve as the escalation point for complex or urgent client issues, ensuring quick, high-quality resolutions
Partner with Support, Product, and Engineering leadership to improve processes, streamline ticket workflows, and drive continuous improvement across the team
Celebrate team wins, foster collaboration, and help create a culture of curiosity, empathy, and excellence
Qualification
Required
3+ years working in a bankruptcy law firm as a paralegal, legal assistant, case manager, or similar role
Experience preparing Chapter 7 and Chapter 13 petitions
Experience working with PACER and ECF
Experience managing deadlines and understanding the bankruptcy process from intake to discharge
Hands-on experience with bankruptcy software and legal technology
Client communication experience
Process-oriented mindset
Collaboration across roles
Experience supporting or training colleagues on software, procedures, or best practices
Clear and confident communicator
Strong problem-solving mindset
Technical aptitude
Workflow design & process thinking
Collaboration and teamwork
Adaptability & resilience
Detail orientation with a client-first lens
Strong organizational skills
Benefits
Competitive compensation
Comprehensive health coverage
Exposure to cutting-edge AI
Professional growth
Ownership & impact
Career transition support
Company
Glade.ai
Glade.ai is an AI-driven platform built specifically for law firms of all sizes and practice areas — from bankruptcy, immigration, family law, and estate planning to personal injury and beyond — empowering legal professionals to streamline case management, automate repetitive tasks, optimize workflows, and scale operations, so they can focus more on clients and winning cases rather than administrative burdens.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Marcus Garceau
Co-Founder
Company data provided by crunchbase