Carle Health · 6 hours ago
Patient Service Representative-CMH General Surgery
Peoria, IL
Full-time
Onsite
New Grad, Entry Level
$17.67/hr - $28.63/hrCarle Health is a healthcare system based in Urbana, IL, with nearly 16,600 team members across its facilities. The Patient Service Representative plays a vital role in enhancing patient experiences by serving as a liaison between patients and the healthcare team, addressing inquiries, and assisting with appointment management.
Hospital & Health Care
Responsibilities
Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions
Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns
Consults with members of the healthcare team and provides updates and other information to patients and families
Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party
Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure
Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience
Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system
Assist with proactive charge capture along with billing accuracy for providers and patients
Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits
Open and/or close the clinic following specified guidelines of individual clinic
Collaborates with appropriate support services to ensure the environment is clean and welcoming
Demonstrates effective and caring communication skills and telephone techniques and etiquette
Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences
Work independently and responsible for timely completion of assigned functions
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site
Maintain regular and consistent attendance at work
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Monitor environmental conditions in order to secure protected health information
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
Perform other duties as requested by Patient Care Manager to facilitate the smooth and effective operations of the office
Complete patient registration for patient appointments in the clinic. Answer phone calls, transfer calls as appropriate, schedule patients for clinic appointments. Help manage registration WQs to fix errors and improve timely filing of clinic claims
Qualification
Required
Associate's Degree: Related Field
Experience In Lieu of Education
Benefits
Comprehensive benefits package for team members and providers
Company
Carle Health
Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kolb
Executive Vice President, Chief Operating Officer
Dawn Walden
Senior Vice President, Chief Revenue Cycle Officer
Recent News
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