Albertsons Companies · 1 week ago
Service Operations Manager
2301 JUSTIN RD, FLOWER MOUND, TX, 75028, US
Full-time
Onsite
Mid LevelAlbertsons Companies is a leading retail organization, and they are seeking a Service Operations Manager to ensure strong customer service and direct front-end operations. The role involves managing staff, meeting departmental budgets, and ensuring compliance with company policies.
Food and BeverageFood DeliveryMeat and PoultryRetail
Responsibilities
Champions corporate and division customer service programs to meet or exceed division customer service goals
Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks
Manages and meets departmental budgets and financial objectives, including service scores, sales, quarterly labor, bag expense, cash shortages/overages, and check expense projections
Directs and supervises front-end operations; monitors customer traffic flow, lane coverage, and cleanliness of the front-end, restrooms, entryway, and parking lot
Ensures compliance with Company policies (Cash Handling, Employee Purchase, Restricted Product Sales, Coupon/Gift Card policies, scan accuracy, scheduling minors, Product Return Policy, WIC, sanitation, safety, security, grooming standards, dress code, check acceptance, etc.)
Ensures accurate operation and function of the Point of Sale system
Handles cash flow requirements including deposits, armored car service, safe transactions, issues/pickups, tills, approving checks/refunds, and monitoring cashier funds. Completes all front-end forms
Works with Administrative Coordinator, Service Operations Assistant, and Service Supervisor to resolve cash variances, voids, refunds, till irregularities, and Time Clock/Attendance violations
Works with Scan/FMC Team to ensure scanning file issues are corrected promptly
Partners with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues
Assists Administrative Coordinator with cash management issues
Oversees front-end employee training in coordination with the Administrative Coordinator
Responsible for ordering money orders, bus passes, lottery, gift cards, postage, change, and commission items (if applicable). Balances money orders, transfers, gift cards, and lottery
Assists in maintaining fresh, full checkstand merchandisers; ensures checkstand cleanliness and proper signage
Ensures front-end equipment is operational; implements emergency procedures for equipment/software malfunctions
Reviews refund, void, and override reports to control excessive activity
Creates department schedules using computer scheduling programs; posts schedules timely and communicates changes
Serves as overflow cashier when needed
Coordinates and implements front-end programs, including Community Relations promotions, to help meet Division goals
Interviews and recommends hiring of Front End Clerks and Courtesy Clerks with Store Director approval; recommends corrective action
Attends required training and sales meetings
Maintains confidentiality regarding employees, store sales, and Company information; maintains accurate department records
Responds to incoming calls; resolves customer complaints and reports issues to the Store Director
Performs all duties with honesty, integrity, and in compliance with Company policies
Performs other necessary and required duties
Qualification
Required
Thorough knowledge of front-end operations, policies, and procedures; ability to perform basic math (addition, subtraction, percentages)
Friendly, courteous, and able to maintain composure in a fast-paced environment with interruptions and customer concerns
Must judge and react appropriately to business activity
Strong written and verbal communication skills; leadership ability; capable of training and developing employees
Legible handwriting and ability to follow written instructions
Operates front-end systems, computer software, and electronic devices for sales tracking, scheduling, and documentation
Stands for long periods; frequently walks, bends, stoops, kneels, twists, and turns. Able to lift/maneuver items up to 50 lbs. Manual dexterity and good hand-eye coordination required
Uses cleaning supplies and equipment
May be required to work nights, weekends, and holidays; schedule varies. Occasional overnight travel may be required. Good attendance required
Uses calculators, keyboards, telephones, computers, and other office equipment
Complies with grooming standards and dress code, including safety shoes, gloves, aprons, and head coverings
Benefits
Medical
Dental
Vision
Disability and life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus
Company
Albertsons Companies
Albertsons Companies is a food and drug retailer that helped in the areas of hunger relief, education, cancer research, and treatment.
Founded in 1939
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.35BKey Investors
Apollo
2026-01-22Post Ipo Debt· $2.1B
2025-10-21Post Ipo Debt· $1.5B
2022-10-14Acquired
Leadership Team
Susan Morris
Chief Executive Officer
Sharon McCollam
President & Chief Financial Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase