Albany Medical Center · 1 day ago
Clin Eng Tech IV
Albany, NY
Part-time
Hybrid
Mid, Senior Level
$65K/yr - $101K/yrAlbany Medical Center is a healthcare institution that provides comprehensive medical services. They are seeking a Clinical Engineering Technician IV to provide onsite and remote support for medical equipment and systems, ensuring exemplary customer service and effective problem resolution.
Hospital & Health Care
Responsibilities
Respond to problems called in and repair the malfunctioning equipment in a timely manner, while resolving the root cause issue rather than the symptom of the issue
Provide support with medical device troubleshooting, configuration and diagnostic tools
Support enterprise future business growth and the movement and/or expansion of enterprise units
Incorporate customer service standards into all daily work flows and actions
Work as part of a team to meet goals set forth by Information Technology management
Exceed documented and communicated statistical metrics that drive overall departmental performance
Take ownership of issue and incident resolution
Provide all support actions that assist in the betterment of the end user experience of the Albany Med community
This position will provide guidance to the Clinical Engineering and Radiology Engineering Technician – Level I, II, and III positions, as well as train new Clinical Engineering Technician – Levels I, II, and III on their job responsibilities
Maintain current technical expertise in the rapidly changing technology of Albany Med
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard devices
Participate in on-call rotation and help troubleshoot customer issues
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
Qualification
Required
Provides onsite and remote support for all medical equipment and systems
Takes ownership of issues escalated to them and works to resolution utilizing all skills, experience, training, documentation and resources at their disposal
Escalates and notifies employees appropriately according to documented standard operating procedures
Responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering
Acts as a liaison between the customers and Information Services to resolve any issue that is reported
Fulfills any project based or new requests that are assigned to them in the documented timelines
Utilizes knowledge and experience in combination with departmental standard operating procedures, processes, documentation and training to resolve issues
Receives little supervision and has latitude in decision making on resolving issues
Expected to escalate systemic issues that are appropriate to communicate to senior peers or management
Knowledge of and excels at providing customer service
Ensures that all written and verbal interactions with users meet customer service standards
Exemplary personal work ethic and strives to work effectively and efficiently
Responds to problems called in and repairs malfunctioning equipment in a timely manner
Provides support with medical device troubleshooting, configuration and diagnostic tools
Supports enterprise future business growth and the movement and/or expansion of enterprise units
Incorporates customer service standards into all daily work flows and actions
Works as part of a team to meet goals set forth by Information Technology management
Exceeds documented and communicated statistical metrics that drive overall departmental performance
Takes ownership of issue and incident resolution
Provides all support actions that assist in the betterment of the end user experience of the Albany Med community
Provides guidance to the Clinical Engineering and Radiology Engineering Technician – Level I, II, and III positions
Trains new Clinical Engineering Technician – Levels I, II, and III on their job responsibilities
Maintains current technical expertise in the rapidly changing technology of Albany Med
Uses customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provides best effort support for non-standard devices
Participates in on-call rotation and helps troubleshoot customer issues
Performs at or above the Information Technology performance standards
Fulfills department requirements in terms of providing work coverage and administration notification during periods of absence
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
Founded in 1839
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
Business Journals
2024-05-28
Business Journals
2022-09-19
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