GreenEcho, LLC · 11 hours ago
IT Help Desk Technician
Saint Joseph, MI
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expGreen Echo LLC is a large multi-billion dollar company seeking an Information Technology Support Specialist to provide exceptional customer service and technical support to distributors across the United States. The role involves troubleshooting technical issues, utilizing a ticketing service, and maintaining accurate records of customer interactions.
Information TechnologyInternetSoftware
Responsibilities
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Qualification
Required
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Ability to learn new ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Preferred
Help desk: 1 year
Certifications such as A+, Network+, and Security+ (not required)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Company
GreenEcho, LLC
GreenEcho is a cloud technology-focused consultancy specializing in the strategy, design and implementation of cloud based solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase