Inhabit® · 1 day ago
Client Support Specialist
North Atlanta - Alpharetta, GA 30009
Full-time
Hybrid
Mid, Senior Level
2+ years expInhabit is a software company serving the residential and vacation property management industries. They are seeking a Senior Client Support Specialist to manage customer relationships and ensure the timely delivery of solutions while providing an outstanding customer experience.
CommercialProperty ManagementResidentialSaaS
Responsibilities
Serve as the escalation/2nd level point of contact for all customer-related matters
Oversee and ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with complex transaction and deposit reconciliation tasks
Manage terminal deployments and troubleshoot issues with clients
Support clients in adding or changing services
Oversee new merchant implementation and onboarding processes
Manage our internal ticketing system, including assignment, SLAs, setup, and reporting
Collaborate effectively as an individual or within a team to complete projects
Work with processing banks to support client needs
Train team members on ticketing, client interactions, systems, and more
Qualification
Required
Minimum of 1 year of experience in merchant processing, payment solutions, or payment support roles
Basic understanding of ACH, credit card processing, payment gateways, and PCI compliance requirements
Exceptional written and oral communication skills
Self-motivated with a positive, go-getter attitude
Strong critical thinking and problem-solving abilities
Ability to thrive in a fast-paced environment under pressure
Proficient with CRM software and MS Office, particularly MS Excel
Experience in delivering client-focused solutions tailored to customer needs
Proven ability to manage multiple projects simultaneously with keen attention to detail
Team player who are eager to contribute directly to our company and clients
Expertise in high-level FERS review and reporting
2+ years of experience in payments, including merchant services, banking, finance, or underwriting
At least 2 years of experience in a Client Support or Account Manager role
Preferred
Bachelor's Degree or other relevant certifications, licenses, or training is a plus!
Benefits
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short- and Long-Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Company
Inhabit®
Inhabit is a software company serving the residential and vacation property management industries.
Founded in 2016Knoxville, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed
Leadership Team
John Kristel
President and Interim CEO
Shane Cobb
Vice President, Human Resources
Recent News
2025-11-18
2025-11-11
Company data provided by crunchbase