National Vision Inc. · 10 hours ago
Managed Care Customer Service Representative (Bilingual - Spanish)
2000 Newpoint Parkway, Door F, Lawrenceville, GA, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expNational Vision Inc. is one of the largest optical retail companies in the United States, dedicated to making quality eye care and eyewear more affordable and accessible. They are seeking a Managed Care Customer Service Representative to provide detailed information regarding invoices and balance due to customers, retail personnel, and insurance companies.
EyewearRetail
Responsibilities
Answers calls from customers regarding collection of past account accounts. Conducts conference calls with customers and insurance companies to determine responsible party for the balance and offers solutions of payment options
Provides detailed notes in our Point of Sale system, to communicate findings to retail associate and maintains notes in the ticketing system to track calls and purpose of calls
Answers calls from retail personnel to assist with selecting the correct plans in the Point of Sale system and answer questions regarding plan calculations and why their customers received balance due notices
Writes off balance per store requests concerning store errors and forward new plans to the Plan Setup Team to add into the Point of Sale
Answers calls from third party payers and reviews line by line the details in order to determine customer's responsibility and insurance responsibility
Completes a high balance investigation to find new ways to prevent bad billings by researching insurance plans and insurance information. Makes outbound calls to insurance companies to inquire the status of unpaid self-pay claims
Solves issues with insurance checks that go directly to the customers but belong to National Vision by calling out to the customers to explain their balances owed
Qualification
Required
0-2 years Related experience
High School Diploma or equivalent
Bilingual - Spanish
Saturday availability
Preferred
Point of Sale and ticketing system experience
Benefits
Health and dental insurance
401k retirement savings with company match
Flex spending account
Paid personal time off
Paid company holidays
Parental leave
Employee eyewear discount
Company
National Vision Inc.
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores in 38 states and Puerto Rico.
10001+ employees
H1B Sponsorship
National Vision Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (11)
2022 (14)
2021 (10)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-26IPO
2014-02-07Acquired
Leadership Team
Kevin Hassey
Senior Vice President
Mark Banner
President - America's Best Contacts and Eyeglasses
Recent News
2025-11-18
2025-11-10
2025-11-07
Company data provided by crunchbase