Rotech Healthcare · 2 days ago
Telecom Manager/Cisco Webex Administrator
Orlando, FL
Full-time
Onsite
Entry, Mid Level
2+ years expRotech Healthcare is a national leader in home healthcare, providing essential medical equipment and services. They are seeking a Telecom Manager/Cisco Webex Administrator to support operational and administrative functions for their Cisco Webex environment, ensuring reliable voice and contact center services.
Health CareMedical DeviceService Industry
Responsibilities
Provide operational support for Cisco Webex Calling and Webex Contact Center in a cloud-based environment
Configure and maintain call flows, IVRs, auto attendants, and call queues
Set up and troubleshoot call center workflows and routing logic
Monitor system health and call quality using Webex Control Hub; escalate issues as needed
Provision users, manage licenses, and maintain role-based access controls
Support integrations with Microsoft 365 and Salesforce
Assist with migration of users from Cisco Call Manager to Webex Calling
Document procedures and support end-user training
Stay current on Webex updates and assist with testing and feature rollouts
Support predictive dialers and outbound calling campaigns
Performs other duties as assigned
Qualification
Required
Bachelor's degree in information technology or related field (or equivalent experience)
Two years of experience supporting Cisco Webex in a hosted/cloud environment
Advanced understanding of call center operations and Webex Control Hub
Strong knowledge of VoIP protocols and network fundamentals
Expert troubleshooting and communication skills
Experience integrating Webex and Salesforce platforms
Knowledge of API based automation and workflow orchestration tools
Familiarity with SSO, Active Directory, and identity management in cloud environments
Preferred
Cisco certifications (e.g., Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required
Exposure to AI powered call analytics, chatbots, or virtual agents is a plus
Knowledge of Nice InContact
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Company
Rotech Healthcare
Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2011-03-25Debt Financing· $6.5M
Leadership Team
T
Tom Koenig
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-18
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2025-11-10
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