First Tek, Inc. · 1 week ago
Senior Engineer III (End User Computing Sr. Quailty Engineer)
Rosemead, CA
Full-time
Onsite
Senior LevelFirst Tek, Inc. is seeking a Senior Engineer III to lead the design and operational excellence of their end-user technology ecosystem. This role focuses on ensuring service quality and performance for various computing platforms while driving improvements in usability and customer satisfaction.
Information TechnologyStaffing Agency
Responsibilities
Leads the design, delivery, and operational excellence of Company's end-user technology ecosystem, including Windows and macOS laptops, desktops, iPads, iOS mobile devices, and the full Microsoft 365 application suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote)
Integrates closely with endpoint management platforms (Intune for Windows, JAMF for macOS/iOS) and core identity and security tools (Entra ID, Defender for Endpoint, Conditional Access, and Microsoft Purview)
Ensures EUC platforms are reliable, observable, secure, intuitive, and aligned to enterprise architecture standards
Owns end-to-end service quality and performance by embedding monitoring, telemetry, automation, and Digital Experience (DEX) analytics into design, operations, and continuous improvement cycles
Proactively identifies system and service issues, analyzes experience and performance trends, and drives corrective actions to improve stability, reduce defects, enhance usability, and elevate customer satisfaction across the enterprise
Qualification
Required
Bachelor's Degree
Experience working in IT Operations within a managed services environment, including oversight of vendor delivery, service quality, and operational performance
Strong understanding of engineering disciplines and practices, especially related to end user technology, platform architectures, operational frameworks, and product lifecycle management
Ability to present complex technical material clearly to both technical and non-technical audiences, including senior leadership and business partners
Deep understanding of end-user computing technologies, including Windows, macOS, iOS/iPadOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), endpoint management platforms such as Intune and JAMF, and endpoint security tools such as Defender for Endpoint
Deployment of Cyber tools to end-user computing devices and ensure seamless operations
Experience with Agile methodologies, DevOps practices, CI/CD pipelines, and modern software delivery approaches
Proficiency in analyzing defect trends, incident reports, and engineering quality metrics to drive improvements in application stability, reliability, and user experience
Demonstrated ability to evaluate complex technical designs, identify gaps, validate standards compliance, and ensure readiness for IT Operations
Understanding of cloud collaboration platforms and integration patterns across M365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive
Strong familiarity with identity, access, and security controls, including Entra ID, Conditional Access, data loss prevention, and compliance standards
Preferred
Experience applying ITIL, Agile, or DevOps principles to improve engineering quality, operational reliability, and support processes
Familiarity with digital experience analytics, telemetry, and observability platforms to improve performance and user satisfaction
Experience leading vendor teams or MSP partners to improve platform health, reduce incident patterns, and enhance customer outcomes
Background supporting large enterprise environments integrating identity, security, cloud, and collaboration platforms
Experience designing or validating device health metrics, DEX instrumentation, and monitoring/observability frameworks
Hands-on familiarity with endpoint analytics, networking fundamentals, and integration patterns between EUC platforms and cloud environments
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
Founded in 2001
1001-5000 employees
H1B Sponsorship
First Tek, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (58)
2023 (60)
2022 (82)
2021 (165)
2020 (312)
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
Company data provided by crunchbase