Sylvamo · 7 hours ago
Manager Product Performance I - Ti - Quality & Product Development
Ticonderoga, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $149K/yr
3+ years expSylvamo is a company focused on sustaining forests and renewing ecosystems while delivering quality paper products. The Manager Product Performance I will apply quality management principles to drive continuous product quality improvement and enhance customer satisfaction, while coordinating internal and external customer visits and providing training to mill personnel.
ManufacturingPaper ManufacturingRetail
Responsibilities
Fully participate in all mill-wide and departmental safety initiatives and programs and understands the basic environmental compliance and safety requirements of the business unit
Responsible for coordinating all internal and external customer visits. This includes communicating with Sales, CTS, Marketing, etc. as needed, ensuring all arrangements & details are set, communications throughout the mill, inviting appropriate mill personnel, etc…
Responsible for providing training to mill personnel, especially operators, First Line Leaders, and area supervisors, on products, grade lines, customers, end user applications and Quality Work Systems
People management – will conduct effective one-on-ones, and be responsible for Day Lab personnel to ensure alignment of the department, mill, and company goals
Become knowledgeable of the quality labs testing procedures, and understand why each test is performed and its importance
Weekly review of Day Force to ensure proper work hours for hourly lab employees
Assess the health of the mill first thing each day and communicate daily with appropriate business unit members. This will be accomplished through reviews of quality and production logs, as well as participation in daily production meetings to obtain information on key operational issues
Be action-oriented by working with the business units daily to ensure that quality issues are resolved as quickly as possible. The PPM should be courageous and manage conflict to ensure quick resolution of problems. A PPM perseveres and moves forward despite fears or difficulties, is open and straightforward with others
A PPM can influence change as an individual contributor by being Trustworthy and demonstrating care by elevating what matters to individuals and supports an environment where all are welcome and valued
Committed to the success of the business units
Continuously work with the business units to assess process capability and reduce variability. For example: Paper Losses, Grade Change Times, Quality Rejects, and Downtime
Review of the paper machine’s run schedule for potential quality issues
Proactive – anticipates production or other technical department needs (trials, start-ups, operational or quality issues, etc.) and provide resources or guidance to accomplish
A PPM is Customer Focused – they actively participate and is the key driver in the development of quality work systems to prevent the recurrence of quality issues
We will continuously look for opportunities to involve operators in customer visits and complaint calls. Feedback on the visit should be given to appropriate parties
Responds to all appropriate complaints within a week
Support the business unit and area technical leaders in product development and cost reduction, and cash flow generation opportunities
Works with manufacturing, technical, and the appropriate product manager in Sylvamo Headquarters to optimize the manufacturing specs
Audits the quality systems routinely, including internal quality inspection action items
Works with manufacturing, marketing and sales on product inquiries, product application opportunities, and other customer/sales issues. Key areas include machine and process capabilities, systems needed, etc
Manages Corporate Quality System Policy, Corp Quality Initiatives, and Corporate Quality Audit and tracks action items and improvements
A PPM is sustainability focused – they are responsible for facilitating the development and enhancing the Quality’s Top 100 worksystems
Perform testing on complaint samples
Coordinate disposition of non A-1 products. Manage Quality Hold report (rolls produced within 30 days and sheeted product within 60 days)
Manage color shade standard inventories
Maintain the Elrepho color units in Stock Prep
Weekend Duty Support for the mill in a key operating area on a 6-week rotation
Communication between the PPM and business units regarding trials, complaints, customer visits and other issues that affect the area is expected. Daily communication internally through memos, communiqués, verbal exchange, Quality Alerts, One Point Lessons, E-Mails, etc. is a way of life
Qualification
Required
Bachelor's degree, with minimum of 3 years with a preferred 5 years of paper industry experience
Ability to learn and master mill quality systems such as Proficy, Pi, PPR/Omega, Business Warehouse, Thumb Print, WebApps, Crystal Reports, SAP, etc. to efficiently analyze data daily and communicate analysis/results effectively
Proven leadership and supervisory experience are preferred
Manufacturing Excellence experience (Green Belt level) preferred, otherwise, must be willing to obtain Green Belt certification
Experience with MiniTab/Excel and applying data analytics, creating supporting documentation or presentations in MS Office
Preferred
Proven leadership and supervisory experience are preferred
Manufacturing Excellence experience (Green Belt level) preferred, otherwise, must be willing to obtain Green Belt certification
Benefits
Medical
Dental
Vision
Disability
Life insurance
A generous 401(k) plan with matching company contributions
Paid time off
Paid holidays per year
Company
Sylvamo
Sylvamo specializes in manufacturing of a wide variety of papers like printing paper, specialty papers, converting papers, and others.
5001-10000 employees
H1B Sponsorship
Sylvamo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
John Sims
SVP and CFO
V
Vincent Miraglia
Associate General Counsel: North America and Labor & Employment
Recent News
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