Vinfen · 21 hours ago
Clinic Administrative Assistant
Lowell, MA
Part-time
Onsite
Mid Level
$22/hr - $22/hr
3+ years expVinfen is a nonprofit health and human services organization that provides community-based services to individuals with various health challenges. The Outpatient Clinic Administrative Assistant is responsible for managing daily front desk operations, ensuring high quality customer service, and performing administrative and clinical support tasks for the clinic.
AssociationHealth Care
Responsibilities
Serve as a resource for clients, families, and outside agencies requesting information
Check-in/check out clients at front desk
Collect and track co-pays
Schedule, remind, and coordinate appointments
Update and maintain clients record in designated system
Manage referrals and assist clients with initial paperwork and information gathering
Assist with insurance verification, as directed
Greet and direct visitors to the clinic
Answer client and caller queries and ensure quality customer service
Serve as a resource for clients, families, and outside agencies requesting information
Check-in/check out clients at front desk
Collect and track co-pays
Schedule, remind, and coordinate appointments
Update and maintain clients record in designated system
Manage referrals and assist clients with initial paperwork and information gathering
Assist with insurance verification, as directed
Operate computer and office equipment
Evidence proficiency in computer software programs that support the clinic functions
Answer high volume of telephone calls
Screen incoming communications and independently prioritize; refer work to others, or self-respond as appropriate; document, inform, and follow-up with supervisor on work in progress
Serve as liaison between clients and clinicians/prescribers
Coordinate office communications: receive, record, and forward/distribute telephone messages, mail, electronic communication, and faxes
Compose, edit and distribute correspondence, memos, documents, and forms
Prepare word-processing documents, spreadsheet reports, and information
Set up and maintain files and databases, copy documents, and oversee record-keeping efforts
Respond to/process record requests
Attend meetings as directed, and prepare and distribute minutes
Maintain the calendar of appointments for clinicians and prescribers, as directed
Collaborate with prescribers to assist with medication refill requests, lab ordering/entering, prescriber ordered transportation, medication orders, and other clinic specific prescriber directed tasks
Provide clerical, project, and administrative support to all of the clinical staff and the Office Manager (if applicable) to effectively carry out the operations of the Clinic
Provide support to other areas, as requested
Handle first level complaints or problems. Attempt to resolve problems independently. Forward issues which are not resolved to management and/or clinical staff
Maintain supplies and the appearance of the office
Ensure adherence to procedures and policies established for the clinic operation
Perform other related duties, as required
Qualification
Required
High school diploma or equivalent is required; Bachelor's degree preferred
A minimum of three years of administrative, clerical or secretarial experience in a medical office setting
Excellent organizational and multitasking skills
Great customer-oriented communication skills
Ability to communicate effectively, both orally and in writing
Ability to maintain confidentiality
Knowledge of general computer applications and equipment
Must be able to complete CPR and First Aid Training upon hire
Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check
Preferred
Bilingual English/Spanish speaking highly preferred
Knowledge of medical terminology and healthcare operations preferred
Benefits
A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term, Whole Life, Accident and Critical Care Insurance
Generous paid time off (Employees scheduled to work 20 hours or more per week)
Educational Assistance and Remission Programs
$500 Employee Referral Bonus with no annual cap!
Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!
Company
Vinfen
Vinfen is a nonprofit, health and human services organization that provides services to people with disabilities or life challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jean (Qing) Yang
President and CEO
Annette Kovamees
Interim Chief Financial Officer
Recent News
2025-05-30
2023-12-18
Vietnam Insider
2022-01-21
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