WAZER · 1 day ago
Technical Support Representative
Yonkers, NY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrWAZER is a company that re-invents waterjet cutters, aiming to bring universal cutting with digital precision to workshops of all sizes. They are seeking a Technical Support Representative to provide technical assistance to customers, solve their issues, and improve systems and processes as the company scales up.
3D PrintingAdvanced MaterialsHardwareManufacturingProduct Design
Hiring Manager
Nisan Lerea
Responsibilities
You’ll be communicating with customers and solving their issues
You’ll provide email, telephone and video technical support for customers in aspects such as hardware, software and workflow
You’ll document customer problems and the actions taken to solve them
You’ll work with product development engineers to develop solutions for short term and long term problems
You’ll develop proactive web support content to help users solve common issues you’ve seen repeatedly
You will be integral in building up long term systems and procedures as we grow
You’ll acquire market feedback from current and future customers through surveys and direct calls
Qualification
Required
You must be a quick learner when it comes to mechanics
You are a patient and thorough problem-solver and not a rash solution finder
You have strong technical communication skills
You have strong written communication
You are a fast typer and very comfortable navigating the MS and Google suites
You are a systematic and process oriented thinker and not solution minded
You are comfortable communicating on the phone and via video platforms
You have strong social skills and can interact well with a wide variety of customers
You are comfortable leading feedback sessions with other team members
You enjoy a good brainstorm session
You are well-organized and willing to work independently
Ability to commute to Yonkers, NY Monday through Friday
Preferred
You have worked with CRM systems (zendesk, salesforce, etc)
You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
You can break down a system and identify what makes it work the way it does
Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc
Website Editing skills (squarespace blog pages)
Benefits
Employee Health Insurance
Paid Vacation
Paid Holidays
Paid Sick Days
Opportunities for Overtime
WAZER equity (stock options)
Opportunity for advancement in a fast-growing company
Company
WAZER
The developer of a desktop waterjet digital cutting device.
Founded in 2016
11-50 employees
H1B Sponsorship
WAZER has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$1.62MKey Investors
National Science FoundationSOSV
2019-01-18Convertible Note
2018-01-12Seed
2017-11-06Seed
Leadership Team
Matt Nowicki
Co-founder and CTO
Recent News
Android Authority
2025-03-01
Google Patent
2025-02-14
2024-12-04
Company data provided by crunchbase