MetLife · 10 hours ago
Director of Operations - Statement of Health
United States
Full-time
Hybrid
Mid, Senior Level
$112K/yr - $149K/yr
5+ years expMetLife is a leading financial services company dedicated to making a difference in the lives of its customers. The Operational Director for Statement of Health oversees a team ensuring performance targets are met while fostering a culture of continuous improvement and operational excellence.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Lead a large, high‑volume organization , managing 70–90 full‑time associates and an additional 50–70 seasonal employees, ensuring seamless staffing coverage during peak periods, reallocating resources as needed, and maintaining a fully cross‑trained workforce
Lead consistent performance management and drive operational performance , ensuring coaching, documentation, and accountability standards are met across the organization, and all teams consistently meet or exceed key metrics, including productivity, quality, turnaround times, and phone service levels
Coach, mentor, and develop staff at all levels, fostering high performance, engagement, and career growth while strengthening leadership bench strength. Promote a culture of continuous improvement, transparency, and accountability, inspiring teams through effective motivational leadership
Oversee Performance Guarantee and Onshoring approvals , ensuring compliance, accuracy, and effective execution of contractual obligations
Develop, manage, and monitor the annual SOH departmental budget , including TPA and Clerical expenses, ensuring fiscal responsibility and alignment with business targets. Manage operational costs through effective resource allocation, overtime oversight, vendor management, and adherence to performance guarantees
Partner with MGCC and Product teams : MGCC teams to build a cost‑efficient, scalable operational model that supports current and future business needs and product teams to implement process, system, and product changes that directly affect operations and customer experience
Act as a primary liaison for internal and external stakeholders , communicating frequently to resolve issues, support escalations, and ensure strong customer and partner relationships
Balance daily operational demand while delivering on customer commitments and meeting service expectations
Lead and participate in high‑impact projects and strategic initiatives throughout the year, driving efficiency, modernization, and service improvements
Prepare and deliver presentations , and represent SOH in customer audits, business reviews, and cross‑functional forums
Participate in customer RFPs and on‑site meetings as needed in partnership with Sales, including occasional travel
Manage vendor relationships , ensuring performance measures are met, risks are addressed, and operational challenges are resolved promptly
Escalate critical issues and risks appropriately, collaborating with Leadership, Legal, and Compliance to ensure timely and compliant resolution
Analyze operational data to identify trends , diagnose root causes, and implement timely, effective action plans to improve outcomes
Qualification
Required
5+ years relevant experience leading large-scale complex operations teams
Excellent written and oral communication skills
Leadership experience
Strong proficiency in engaging key stakeholders and building relationships
Proven ability to enhance client experience
High school diploma or GED
Preferred
Bachelor's degree
Statement of Health Unit experience
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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