A Igreja de Jesus Cristo dos Santos dos Últimos Dias · 15 hours ago
S&I Support Intern
Salt Lake City, UT
Internship
Hybrid
Intern
$20.68/hr - $20.68/hrA Igreja de Jesus Cristo dos Santos dos Últimos Dias is seeking an S&I Support Intern to provide valuable educational experiences while assisting in technical support tasks. The role involves troubleshooting application issues, collaborating with teams, and maintaining communication to ensure effective support for users.
Religious Institutions
Responsibilities
Provide Tier-2 technical support via email, chat, support ticketing systems, and virtual meetings
Troubleshoot and resolve application issues, escalating when appropriate with clear documentation
Maintain reliable and efficient communication across support tiers to ensure streamlined workflows and consistent customer experiences
Collaborate with product managers, software developers, and other support teams to clarify issues, provide context, and drive resolution
Help end users understand and effectively use S&I applications by explaining solutions in clear, user-friendly language
Create, review, and maintain knowledge base articles and support documentation for the S&I Support website
Moderate and respond to questions in community forums as assigned
Maintain professional work habits by demonstrating accountability, timely communication, and active participation in meetings
Assist in support efforts by actively participating in projects as assigned by management
Qualification
Required
Paid Interns are qualified while enrolled in an educational institution and for one year following graduation
They must sign a Paid Internship Engagement Letter
Currently enrolled in a college or university or graduated within the past year
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Strong organizational skills with the ability to manage multiple tasks and priorities
Demonstrated ability to learn new software and technical concepts quickly
Excellent written and verbal communication skills, with an emphasis on explaining technical information clearly to non-technical users
Self-motivated, dependable, and detail-oriented
Collaborative team player with a willingness to ask questions and contribute ideas
Preferred
Experience with support ticketing or case management systems (ServiceNow experience preferred)
Company
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Trabalhar na Igreja significa que você será parte de uma equipe na qual pessoas diferentes compartilham o amor pelo evangelho de Jesus Cristo.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase