Panasonic Connect North America · 1 day ago
Technical Call Center Agent
Leawood, KS
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrPanasonic Connect North America is seeking a Technical Call Center Agent to provide front-line support to business-to-business clients on various Panasonic products. The role involves assisting customers with troubleshooting, creating repair orders, and ensuring efficient resolution of customer contacts.
Electrical & Electronic Manufacturing
No H1B
Responsibilities
Provide exemplary customer service to internal and external customers
Provide support for product specific incoming calls, chats and emails
Demonstrate timely and efficient resolution of customer contacts
Exercise empowerment within guidelines when accommodating customers
Evaluate, research and escalate as appropriate for skill level
Support customer requests for general inquiries and route as appropriate
Accurately document customer contacts within product-specific ticketing systems
Demonstrate efficient and appropriate use of resources
Demonstrate knowledge and ability to learn new products and product types
Qualification
Required
Fundamental understanding of electronics required
Ability to read and understand technical documents and manuals
PC literate with the ability to use Microsoft Word, Excel and Power Point
Ability to perform multiple tasks simultaneously
Ability to work in a diverse, team-based environment
Ability to work independently with limited guidance
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
Preferred
Previous call center experience preferred
Benefits
Health Benefits – Medical, dental, and vision.
Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events)
Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.
Company
Panasonic Connect North America
Panasonic Connect is a B2B company offering device hardware, software, and professional services for the connected enterprise.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Doreen Bryant, DSL
Talent Development Partner
Nancy Terselic
Inside Partner Support Manager
Company data provided by crunchbase