Client Support Specialist I jobs in United States
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Atomic Data · 17 hours ago

Client Support Specialist I

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $22/hr
date0+ years exp

Atomic Data is a company focused on providing excellent client support services. The Client Support Specialist I serves as the first point of contact for clients, resolving routine technical issues and ensuring customer satisfaction through effective communication and troubleshooting.

Information ServicesInformation TechnologySoftwareWeb Development
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H1B Sponsor Likelynote

Responsibilities

Respond to incoming support requests via phone, email, or tickets
Troubleshoot basic networking components and software issues
Document incidents and resolutions in the ticketing system
Escalate unresolved issues to Level 2 support
Provide basic user training on software and hardware usage
Follow pre-defined procedures and workflows for handling tickets
Document all work done in Autotask (and cross-ticket when applicable)
Appropriately escalate issues beyond their scope
Maintain appropriate internal documentation

Qualification

Customer service skillsTroubleshooting skillsOperating systems knowledgeNetworking components knowledgeApplicationsBasic problem-solving abilitiesCommunication skills

Required

Strong communication and customer service skills
Basic understanding of operating systems (Windows, macOS, Linux)
Familiarity with common applications (Office Suite, email clients)
Knowledge of networking components (Switches, firewalls, gateways)
Basic problem-solving abilities
0-1 year of IT support or customer service experience
Associate's degree in computer science or equivalent work experience

Company

Atomic Data

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Atomic Data is a Minneapolis-based provider of all things IT.
dateFounded in 2001
location
Minneapolis, Minnesota, USA
people-size201-500 employees
web-link
https://www.atomicdata.com/

H1B Sponsorship

Atomic Data has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jim Wolford
CEO
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Recent News

Dallas Innovates
Atomic Data Acquires North Texas–Based Venue Wireless to Scale Stadium and Arena Tech
2025-11-24
Twin Cities Business
Atomic Data Acquires Texas Firm, Levels Up for Stadiums
2025-10-25
Atomic Data
Atomic Data Bolsters Large Venue Capabilities with Acquisition of Venue Wireless
2025-10-20
Company data provided by crunchbase