Rock Valley College · 1 day ago
Administrative Assistant II
Rockford, IL
Full-time
Onsite
Entry, Mid Level
$17.73/hr - $19.78/hr
2+ years expRock Valley College is seeking an Administrative Assistant II to provide advanced clerical support within the Communications and Humanities department. The role involves supervising student workers, managing office functions, and ensuring excellent customer service to students and staff.
Higher Education
No H1B
Responsibilities
Proficient in using all methods of telecommunications (phone, email, text, etc.)
Resolve inquiries, refer to appropriate departments and provide resource materials; maintain accurate knowledge of college-wide resources in order to respond to questions for both internal and external customers
Receive telephone calls, answer program questions, take messages, and refer calls to the appropriate staff or college department
Independently prepare correspondence, reports, and memos
Assist with the payroll process for all divisional instructors
Maintain the inventory of the Faculty Service Office and order supplies
Assist in finding student workers and providing supervision for the student worker in the Faculty Service Office
Assist faculty and Dean in coordinating special events including field trips, guest speakers, and student award ceremonies
Process reimbursement requests
Assist in providing reports regarding budgets, grants, financial processes
Facilitate communication at all levels with sound judgment and skill
Assist in entering the Communications and Humanities course schedules and maintain courses in Colleague
Coordinate supervisor's schedule and make appointments
Coordinate and set up meetings, reserve and prepare facilities, and record notes/minutes of meetings
Prepare and monitor budgets and reports
Order and maintain supplies, and arrange for equipment maintenance for the division office and academic departments
Attend meetings as needed. Take minutes/notes as necessary/assigned
Serve on appropriate college committees that relate to position and department functions
Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work
Maintain high level of confidentiality and discretion
Regular attendance is expected
Related duties as assigned
Qualification
Required
High School diploma/GED required with 2-3 years of progressively responsible administrative or office support experience, preferably in an educational, governmental, or professional office setting
Experience providing customer service to internal and external stakeholders
Ability to read, understand and express oneself clearly
Ability to read and interpret documents such as faculty contract, policy manuals, and procedure manuals
Ability to write routine reports and correspondence
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Windows, Microsoft Word, Excel (spreadsheet design and entry), database entry, and ability to learn the college's administrative software system
Excellent customer service ability
Preferred
Associate's degree from two-year college or technical school
Experience supporting faculty, academic departments, or senior-level administrators
Experience supervising or coordinating student workers
Familiarity with higher education policies, procedures, or shared governance structures
Company
Rock Valley College
Rock Valley College is located in Rockford, Illinois as a comprehensive two-year community college.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ellen Olson
Vice President of Finance / Chief Financial Officer
Amanda Smith, Ed. D.
Vice President, CAO
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