Collectors · 14 hours ago
Customer Relations Specialist III, PSA
Santa Ana, CA
Full-time
Onsite
Mid Level
$23.50/hr - $23.50/hr
3+ years expCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Customer Relations Specialist III to facilitate communication between PSA Customer Care and operational teams, ensuring accurate documentation and timely customer notifications.
Consumer ApplicationsConsumer ResearchConsumer Software
Responsibilities
Facilitate communication between PSA Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
Utilize Salesforce work order management system to coordinate resolution activities across departments
Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies
Qualification
Required
3+ years of customer service experience, preferably within a direct-customer facing call center environment
Proficiency with Salesforce work order management
Experience with digital imaging equipment and basic image processing
Strong attention to detail in documentation and quality control processes
Excellent cross-functional communication skills
Ability to follow established workflows while exercising appropriate judgment for exceptions
Access to digital imaging equipment for exception documentation
Salesforce system access for work order management
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
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