Kuehne+Nagel · 3 hours ago
Air Logistics Aerospace Customer Care Specialist
East Point, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expKuehne+Nagel is a global leader in logistics, and they are seeking an Aerospace Operational Care Specialist to manage the coordination of shipments accurately and timely. The role involves ensuring customer transit time requirements are met and collaborating with various teams to optimize processes within the air transport domain.
Transportation/Trucking/Railroad
Responsibilities
To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
To follow the communication concept for effective communication with stakeholders
To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
To immediately report problems, operational disputes or discrepancies to supervisors or managers
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
To maximize profitability through cost optimization
To be part of process improvement identification, and implementing changes
To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an AOG, Engine or vertical Aerospace OCC
Qualification
Required
Bachelor's degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field
Minimum 2 years of experience in a similar role within the freight forwarding industry
Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong understanding of domestic and international geography, including major countries, cities, and airport codes
Excellent time management and organizational abilities
Ability to thrive in a fast-paced environment with time-sensitive deadlines
Preferred
Dangerous Goods Certification
Familiarity with SALOG and CargoWise systems
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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