Herewith · 14 hours ago
Customer Service Representative - Family Care Solutions
United States
Full-time
Remote
New Grad, Entry LevelHerewith is dedicated to making care simple, personal, and trustworthy. They are seeking a compassionate Customer Service Representative to engage families exploring care options, understand their needs, and guide them toward suitable solutions with empathy and professionalism.
ConsultingInformation TechnologySoftware
Responsibilities
Serve as a trusted guide for families by listening, uncovering needs and matching them with the right care solutions
Use consultative sales skills to help families overcome hesitation and make informed decisions
Provide timely and consistent follow-up via phone calls, texts, and emails to move families toward closure
Build trust by handling sensitive situations with empathy and professionalism
Document all interactions in Salesforce and G-Suite accurately to track progress and maintain continuity
Collaborate with care teams to ensure smooth onboarding and strong customer experiences
Meet and exceed closing and conversion goals while maintaining a high level of customer satisfaction
Maintain compliance with confidentiality standards and company policies
Qualification
Required
Experience in sales, customer service, or care coordination (healthcare or service industry experience preferred)
Strong consultative sales skills with proven ability to close over the phone
Exceptional listening, empathy, and communication skills across multiple channels (Phone, SMS, Email)
Excellent verbal and written communication skills across multiple channels (phone, email, SMS)
Ability to manage multiple family cases with consistent follow-up and strong organization
Comfort with Salesforce, G-suites, Five-9 Dialer, and Zoom a plus
Preferred
Bilingual (English/Spanish) strongly preferred
Company
Herewith
Herewith Inc.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase