Point Broadband · 5 hours ago
Field Service Technician
Wills Point, TX
Full-time
Onsite
Entry Level
1+ years expPoint Broadband is dedicated to delivering the best broadband services to rural communities and small towns. They are seeking a detail-oriented and proactive Field Service Technician to support the smooth functioning of daily operations and ensure superior customer service.
ComputerInformation TechnologyInternetTelecommunicationsWireless
Responsibilities
Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
Provide superior customer service
Complete all tasks to company quality standards
Maintain professional appearance and behavior at all times
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps
Troubleshoots/repairs problems between customer equipment and the RF of the optical node
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node
Performs underground and aerial construction duties associated with CATV operations
Performs network troubleshooting including ping test, trace routes and speed test
Installs power supply and performs field engineering walkouts
Other duties as assigned - which may include training other employees
Qualification
Required
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
Able to accurately maintain records, logs, reports, work orders, etc
Able to operate office equipment, fax, copier, etc
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
Position requires a high school diploma or equivalent
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas such as attics, in extreme temperatures
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to work computer equipment and test equipment
Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
Preferred
One to two years of experience in the broadband communication field preferred
Basic computer skills are preferred, including internet and email
Benefits
Medical (3 plans to choose from)
Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance •Applicable by Position•
Cell Phone Allowance •Applicable by Position•
Career Progression Opportunities
Discounted Broadband Services •Where Applicable•
Company
Point Broadband
Point Broadband is providing Internet services through its wireless broadband network to residential and business customers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$42.83MKey Investors
Berkshire Partners
2026-01-05Acquired
2023-02-15Private Equity
2020-05-04Series Unknown· $26.5M
Leadership Team
John Treece
Chief Technology Officer
Joseph Puckett
Chief Operating Officer
Recent News
thefastmode.com
2026-01-14
MarketScreener
2026-01-05
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